House Manager

Denver Center For The Performing Arts House Manager

The Denver Center for the Performing Arts (DCPA) is one of the largest non-profit theatre organizations in the nation, presenting Broadway tours and producing theatre, cabaret, musicals, and innovative, immersive experiences. Through these experiences and alongside our robust Education program, we engage hundreds of thousands of visitors each year.

Our mission is "We engage and inspire through the transformative power of live theatre."

For more than 40 years, creativity and community have been the foundation of the Denver Center for the Performing Arts' success. As a leading cultural organization in the Rocky Mountain West, we are actively participating in a cultural evolution of belonging and anti-racism. Our commitment to reflect the diversity and priorities of our community — in our workplace, audience and programming — has never been more present.

We believe that the theater can transform us — and be transformed by us. We invite you to be part of our Team.

Job Purpose

The House Manager is responsible for ensuring front of house operations are running smoothly for their assigned theatre within the Bonfils Theatre Complex, Garner Galleria Theatre, or Randy Weeks Conservatory Theatre. The House Manager provides exceptional customer service to patrons, provides night-of-show training, assignments, and coaching to volunteer ushers, and ensures that the theatre, lobby and auxiliary locations are safe, clean and in working condition. The House Manager collaborates with the Patron Experience Manager on Duty and the Stage Manager to facilitate opening the house, starting the show, intermission, and end of show and prepares report notes to document timing, attendance, and other show details. The House Manager may occasionally support as additional staff on accessible performance dates. This position is part-time and hourly; available hours are based on the DCPA performance schedule and fluctuate throughout the year.

Duties and Responsibilities

• Provides exceptional customer service.
• Supports patrons with accessibility requirements, including solving seating concerns in coordination with Box Office.
• Responsible for their assigned theatre, which includes assigning ushers to positions within the theatre, providing theatre-specific orientation and coaching, meeting with stage management, coordinating house opening, show start, intermission, and show end.
• Ensures the theatre, lobby and auxiliary locations are kept clean and in working conditions.
• Works with Patron Experience Manager on Duty regarding any patron, noise or temperature issues during the performance.
• Respond effectively during an emergency, following the Crisis Communications plan and directions from Patron Experience Manager on Duty, Security and on-site fire detail or first response personnel.
• Communicates night-of-show house report notes via a standard form.
• Assists with administrative and operational duties or special projects of the Patron Experience department as needed.
• Serve as Accessible Liaison or other support when required.

Experience

• Previous experience working in a cultural facility with culturally diverse personnel and patrons is a plus.
• Demonstrated ability to handle a fast-paced environment calmly and efficiently.
• Demonstrated ability to troubleshoot, problem-solve, and communicate successfully in high-pressure situations.
• Ability to be punctual, reliable.
• Discretion and diplomacy required.
• Adherence to compliance and security and safety procedures.
• Work independently and as part of a team.
• Ability to oversee up to 20 volunteers during a single shift.
• Excellent communication (written and verbal), interpersonal, and customer service skills.
• This position requires a flexible schedule and the ability to work nights, weekends, and holidays as needed.
• Must be able to lift 30 pounds.
• Position requires walking, climbing stairs, reading tickets in various forms, using technology including computers, ticket scanners, radios, earpieces and microphones.

Working Conditions

This position operates primarily in theatre lobbies and theatre houses, during night and weekend hours. Occasional time in a professional office setting, or remotely via video calls, will also be required. This role routinely uses standard office equipment such as computers, photocopiers, and filing cabinets, in addition to technology specific to this role including radios with earpieces, microphones, etc. A portion of duties are likely to be performed in very low lighting within venues during performances.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear, and consistently communicate over the phone, radio, email, interoffice chat, and in person throughout scheduled shift, in addition to spending long/extended periods in motion. The employee frequently is required to move around the work environment, use hands to handle or feel; and reach with hands and arms, lift at least 30 pounds, and react quickly, specifically when directing attendees as mapped out in emergency plan.

Ability to physically move through various venue lobbies and within respective theatre houses. Ability to climb stairs, read tickets in various forms, use technology including computers and ticket scanners.

Compensation

$21.50 hourly

Benefits

Part-Time positions include the following benefits:

Sick Time Accruals

The DCPA does not require applicants to disclose age, date of birth or dates of attendance and/or graduation from an educational institution in their application for employment. Applicants may redact these and other applicable dates from their resume, transcript, and any other material that they submit as part of their application for employment.

In order to provide high quality, culturally competent care to our patrons, students, guests and team members, it is of highest importance that our hiring practices reflect our values by offering an environment that celebrates diversity and embraces inclusion. All of our team members – regardless of race, ethnicity, sexual orientation, gender identity, age, language, abilities/disabilities, socioeconomic status, geographic region, or other defining characteristics – should feel welcome and valued.