Desktop Support Technician

Overview Unlock your potential with Quantum ePay® We're a growing fintech company focused on delivering innovative payment processing solutions and merchant technology that helps businesses lower costs, earn more, and operate with confidence. We power mission-critical payment processing platforms used by merchants and partners across the U.S. We are looking for a dependable, hands-on Desktop Support Technician to provide hands-on IT support for our Anaheim office. This role will be the primary onsite contact for day-to-day employee support, workstation setup, access needs, troubleshooting, and support tickets. This role is a great fit for someone who takes initiative, stays organized, and enjoys solving technical issues. Responsibilities Provide day-to-day desktop support for internal employees, including hardware, software, peripheral, printer/scanner, connectivity, workstation, and access-related issues. Receive, prioritize, document, and respond to support tickets, calls, messages, and employee requests regarding desktop or technical support needs. Perform onsite analysis, diagnosis, and resolution of desktop issues, while escalating more complex systems, network, or security concerns when appropriate. Install, configure, test, maintain, and troubleshoot desktops, laptops, monitors, docking stations, printers, phones, presentation equipment, software, and other end-user technology. Set up, move, and configure workstations and equipment for new hires, employee moves, training rooms, office changes, and hardware refreshes. Support new hire onboarding and employee offboarding, including equipment preparation, account/access support, equipment recovery, and timely documentation. Assist with user account support, including password resets, account access, group permissions, Microsoft 365/email support, VPN/basic connectivity, and related employee access needs. Support remote or hybrid employees virtually as needed, providing clear communication and timely follow-up. Assist with new computer projects, hardware installations, workstation upgrades, equipment research, and hardware recommendations based on user and business needs. Create and maintain IT documentation, checklists, SOPs, inventory records, and internal support guides to improve consistency and reduce recurring issues. Maintain professionalism and confidentiality when handling employee access, account changes, offboarding, company systems, or sensitive information. Qualifications 2+ years of desktop support, help desk, IT support, or related experience preferred. Strong working knowledge of Windows desktop/laptop environments. Experience supporting Microsoft 365, Outlook, Teams, and common business applications. Experience with Active Directory, Entra ID/Azure AD, or similar user account management tools preferred. Experience working from support tickets or a ticketing system preferred. Self-starter who can manage open items, follow up, and keep requests moving without constant direction. Hands-on experience setting up and troubleshooting desktops, laptops, monitors, docking stations, printers, scanners, phones, and other office technology. Comfortable with physical workstation setup, equipment moves, hardware swaps, and onsite employee support. Basic understanding of networking concepts such as Wi-Fi, VPN, IP connectivity, and printer/network troubleshooting. Ability to troubleshoot technical issues in person, by phone, remotely, or through tickets. Strong communication, organization, prioritization, follow-through, and confidentiality. Nice to Have Experience with macOS support, device imaging, laptop/desktop provisioning, Microsoft Intune, endpoint management tools, mobile devices, VoIP phones, conference room equipment, or AV/presentation technology. CompTIA A+, Network+, Microsoft, or similar IT certification. Experience creating SOPs, checklists, or internal documentation. Salary This role includes biannual profit-sharing bonuses as part of a total compensation package, in addition to a full range of medical, dental, retirement planning, and other benefits. Salary range: $47,840 - $56,160 Salary including biannual profit-sharing bonus and comprehensive benefits program range (annualized): $56,133 - $75,117 Location This role requires the employee to work fully onsite at our Anaheim Hills location. Why Work Here? Awarded Top Workplace of Orange County by the OC Register! Flex PTO! New state-of-the-art, open-concept facility with stand-up desks, balance boards, stationary bikes, and more! Work hard, play hard culture! Monthly Beer Socials and BBQs! Proven "promote from within" mentality! Benefit offerings: Medical, dental, vision, acupuncture, and chiropractic 401k Safe Harbor; 100% employer match processed semi-monthly, up to 4% Profit Sharing; paid on a biannual basis #J-18808-Ljbffr