Processing Specialist

Position Title Processing Specialist Position Type Regular About the Role Northern Kentucky University invites applications for a ProcessingSpecialist within the One Stop Student Services Center. Thisposition serves as a key operational role supporting student-facingservices by processing a variety of transactions and maintainingaccurate student records across multiple functional areas,including financial assistance, student accounts, andregistration-related services. The Processing Specialist works collaboratively with One Stop staffand campus partners to ensure efficient, accurate, and timelyprocessing while supporting a seamless student experience. Primary Responsibilities Process student-related transactions and records in accordancewith university policies and federal/state regulations (e.g.,financial aid, billing, registration support, and general studentservices) Review documentation for completeness and accuracy; resolvediscrepancies and follow up with students or campus partners asneeded Maintain data integrity across university systems by entering,updating, and auditing information Provide front-line or tiered support to students and familiesby responding to inquiries via in-person, phone, and electroniccommunication channels Collaborate with functional areas (Financial Aid, Registrar,Student Account Services, Admissions) to ensure consistent andaccurate service delivery Assist with peak processing periods (e.g., start of term,financial aid cycles) and adapt to changing priorities Maintain confidentiality of student records in compliance withFERPA and university policies Support continuous improvement efforts by identifying processinefficiencies and recommending enhancements Qualifications High school diploma or GED required; post-secondary education(1–2 years of college or equivalent coursework) preferred Minimum of 1–2 years of experience in an administrative,customer service, or data-processing environment Strong attention to detail and ability to manage high-volumetransactional work accurately Strong organizational and time-management skills with theability to handle multiple priorities Excellent customer service and communication skills High level of accuracy, discretion, and professionalism Ability to work both independently and as part of a team Why Join NKU Northern Kentucky University is a student-ready, regionally focusedinstitution committed to delivering high-quality, student-centeredservices. The One Stop Student Services Center plays a criticalrole in simplifying processes and improving the studentexperience. Pay $16.74 per hour/ $32,643 Annually Posted Salary $16.74 per hour Work Environment & Physical Demands This position operates in a fast-paced, student-centeredenvironment requiring regular interaction with students, faculty,and staff. Flexibility is required during peak periods. #J-18808-Ljbffr Northern Kentucky University