Surgery Coordinator

Description

Advanced ENT & Allergy, an affiliate of SENTA Partners, is a long-standing member of the Louisville and Southern Indiana healthcare community, provides a highly coordinated and comprehensive delivery of head and neck care.

SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Overview

The Surgery Coordinator reports to the Front Office and Surgery Coordinator Manager and/or Practice Administrator. The Surgery Coordinator is responsible for completing all scheduling and paperwork for all surgeries, completing all precertification authorizations for surgery, and collecting any pre-surgery payments. This position also includes confirming that all required equipment for surgery has been requested.


Key Responsibilities

• Schedule all surgical procedures at the appropriate hospital or surgery center, preoperative testing at appropriate hospitals or offices or surgical instrumentation
• Obtain pre-certification authorization for surgery for both primary and secondary insurance carriers at least one (1) week prior to surgery date
• Ensure patient consults are pulled and included surgery paperwork at least 24 hours prior to surgery (before the paperwork is sent to the front desk and prior to the patient's surgical consultation
• Ensure all patient consents for surgery are signed by the patient and witnessed prior to surgery
• Complete surgery flow sheets prior to surgery and enter all CPT and diagnosis codes into the surgery scheduling chart in the EMR
• Explain surgery financial policies to the patient, and arrange for prepayment for cosmetic, self-pay, commercial insurance deductibles and coinsurance when applicable
• Advise cosmetic patients on all surgery estimates, including physician, hospital, anesthesia and surgical implant charges
• Chart all progress notes in EMR including all scheduling messages and voicemail messages regarding patients
• Check scheduling voicemail messages routinely throughout the day and return all messages before leaving for the day
• Fax or send History and Physicals to Hospital prior to surgery as needed
• Perform a final review of all paperwork to confirm completeness prior to surgery
• Schedule patients throughout the day per physician request, including entering surgery times and dates in to EMR and physician personal calendars or schedulers
• Maintain the Physician's personal calendars or schedulers including scheduling any business development meetings, appointments and/or travel plans as required by the Physician outside of normal clinic and surgery schedules
• Ensure that the EMR schedule reflects the appropriate schedule blocks to accommodate all meetings, appointments and travel plans
• While this a new role within our practice there will be other duties assigned as needed until demand is full for the specific procedure that is being scheduled.

What We Offer

• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Retirement Contribution Program - 401(K) Match

Requirements

Qualifications:

• High school diploma or equivalent
• Medical training in terminology with CPT-4 procedure coding; ICD-10 diagnostic coding preferred
• Minimum of two (2) years' experience in physicians' office
• Previous Procedure and Diagnostic Scheduling required
• Previous experience with insurance verification and billing preferred
• Previous experience with billing and collections helpful
• Computer skills with general EMR knowledge