Customer Support Team Leader
Virtual Vocations Inc
Seeking a decisive and autonomous Customer Support Team Leader for a remote, full-time position focused on managing the frontline CS/OPS team during U.S. business hours, driving performance, and resolving complex escalations independently. Key responsibilities Own the team's output during U.S. hours, managing coverage, attendance, and workflow distribution Analyze performance metrics and proactively intervene to support agents who are falling behind Handle complex escalations and provide guidance to agents, promoting self-sufficiency and accountability Required qualifications 4+ years of experience in Customer Support, with at least 2 years in a leadership or mentor role Demonstrated extreme ownership and initiative in problem-solving Strong resourcefulness in finding answers and solutions independently Excellent written and verbal communication skills in English Experience with SaaS, Telehealth, or complex CRM tools is a major plus
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Support Team Leader in United States vacancy
- ...Description Job Description Job description: Sweet Epic Travels is seeking a dependable, people-focused Remote Customer Support Team Leader to guide our virtual support team and ensure every client receives timely, professional, and compassionate service. This...SuggestedRemote job
- ...Description Job description: Overview Join our dynamic team as a Remote Customer Service Representative, where your enthusiasm and... ...streamline communication, enhance customer satisfaction, and support the overall success of our client engagement strategies. This...SuggestedRemote jobWork from homeFlexible hours
$135k - $175k
...The role Candid Health is seeking a Customer Support Lead to enable our Support team as we continue to scale. In this role, you will be responsible for growing... ...with Product, Engineering, Billing, and other Ops leaders to identify feedback loops and address opportunities...SuggestedWork at officeFlexible hoursCandid Health
Denver, CO1 day ago- ..."infinite software crisis." How will we support, maintain, and operate the explosion in application... ...platform for fast-moving engineering teams. Sazabi gives teams a single place to ask... ...helping users get value fast Debug real customer issues using Sazabi itself Turn user pain...SuggestedWork at office
Sazabi Inc.
San Francisco, CA4 days ago - ...position. You'll be equal parts people leader, operator, and analyst: leading the team day to day while constantly asking... ...opportunities are to reduce support volume, improve the product, and build... ...the team and grow into a broader customer experience leadership role. What...SuggestedFlexible hours
Roger Healthcare
San Francisco, CA5 days ago $120k - $160k
...Customer Support Lead At Cardless, we're building a credit card and loyalty platform that consumer businesses use to engage their customers... ...direct reports, but management skills over our T2 and T1 teams are an important part of the role. You'll handle our most...Work at officeFlexible hoursCardless
San Francisco, CA3 days ago- ...opportunity to build a world-class, systems-driven support function from the ground up. You’ll... ...-end support experience — from the first customer touch to durable systems that make... ...toward action, and care deeply about the team and community who lean on you and your work...Local areaShift work
Flux Enterprise
San Francisco, CA2 days ago $114.1k - $194k
...Customer Support Lead Leads enterprise IT support operations to deliver reliable, secure, and high-quality end-user technology services... ...operations of the enterprise service desk and end-user support teams. Oversee incident, problem, and request management...Contract workWork at officeASM Research, An Accenture Federal Services Company
Fairfax, VA1 day ago$25 - $37 per hour
...Johnson Controls is a global leader in thermal management, building... ...‑training opportunities, supported by our outstanding internal resources... ...and collaborative team environment. Dedication to safety... ...‑call schedules, assist with customer surveys, and follow up on connected...Hourly payWork at officeYDU JC Air Cond & Ref Inc.- Dubai
East Peoria, IL5 days ago- ...contact for incoming phone calls for Technical Support. Thisposition provides administrative and... ...project support to the Technical Support Team within Product Support. Essential Duties... ...to perform the essential functions.The Customer Support Coordinator must be committed to...Work at officeFlexible hours
STULZ USA
Frederick, MD3 days ago $33.81k - $62.79k
...Customer Support Coordinator Job ID 511003 Posted since 23-Jun-2026 Organization Smart Infrastructure Field of work Sales Company Siemens... ...re unable to complete the form, you can reach out to our AskHR team for support at (***) ***-****. Please note our AskHR representatives...Permanent employmentFull timeWork at officeLocal areaSiemens
Rolling Meadows, IL6 days ago- ...Overview Customer Support Coordinator TITAN AMERICA, a multi-regional producer of cement, aggregate, ready-mix concrete and fly ash processing... ...Communication and follow up with customers, sales team, credit, accounts receivable department, scale house, internal...Work at officeFlexible hours
Titan America
Deerfield Beach, FL1 day ago - ...Subscription Support Coordinator The Subscription Support Coordinator will support a rapidly growing subscription... .... Collaborate with internal operations teams to fulfill and support subscription customer needs. Partner with business analyst teams to address...Contract workLocal areaRemote workWorldwide
NESCO Inc
Westminster, CO9 days ago - ...engineering, and product experience. Role Overview We're looking for a Customer Support Lead to build and run Fun's end-user support function from the... ...support organizations scale. You'll join a lean, high-caliber team with outsized impact on how this company operates as it enters...Live inWork from homeMonday to ThursdayShift work
Voiceflow
New York, NY5 days ago - ...digital platform. We're looking for someone to join the Swish Customer Support team and build our customer support function for our new product... ..., no ego, no drama, high accountability High ownership: Leaders here solve, not wait No ego: We review, take feedback, fix mistakes...Work at office
Swishbreaks
New York, NY3 days ago - ...Job Title This position is responsible for providing effective and efficient support to customers, team members, business partners, and field operations through proactive communication around appointment statuses. This role will be expected to provide excellent...Work experience placementWork at officeMonday to FridayFlexible hoursShift workNight shiftRotating shift
Work For Warriors Georgia
Atlanta, GA5 days ago $20 - $21 per hour
...Portal Operations & Customer Support Coordinator The Portal Operations & Customer Support Coordinator supports the administration, onboarding... ...issues and work collaboratively with cross-functional teams. Strong customer service mindset with attention to detail and...Temporary workCollabera
Chandler, AZ2 days ago- ...Customer Support Coordinator (Remote) We are seeking a Remote Customer Support Coordinator in the Minneapolis area to assist clients with... ...Access to training, tools, and ongoing mentorship Supportive team environment Opportunity to build professional skills in...For contractorsRemote workFlexible hours
Traveling with Tasha
Minneapolis, MN5 days ago - ...POSITION DESCRIPTION Q CELLS Home Energy Solutions seeks an experienced Customer Support Coordinator for our post PTO Customer Support Team. As a customer support person on this team, you will play an instrumental role in the growth of our business, particularly in customer...Work experience placementWork at officeRemote work
Qcells North America
Irvine, CA2 days ago - A travel support company is seeking a motivated Customer Service Coordinator who will assist clients with travel-related questions and ensure a positive experience. Responsibilities include providing guidance on travel options, managing reservations, and maintaining clear...Full timePart timeRemote work
Enchanted Horizons Travel
Polson, MT5 days ago $26 - $30 per hour
...Logistic and Manufacturing facilities as well as supports Sales Engineers(SE), Application Engineers(AE), Customers Support Account Leads (CSAL), and Management to achieve... ...their goals and KPIs. As a result of the large team, they often have multiple tasks competing for...Permanent employmentContract workWork experience placementLocal areaFlexible hoursTrelleborg Sealing Solutions US Inc
El Segundo, CA1 day ago- ...Customer Service Coordinator Are you passionate about the patient experience? At HCA Healthcare... ...0am - 5pm Job Summary Seeking a Customer Support Coordinator to provide high‑quality,... ...the first tier of support for other ROI teams such as Purchasing, CSC Inventory Management...Temporary workLocal areaMonday to FridayFlexible hours
HealthTrust Performance Group
Springfield, MO2 days ago $31.1 - $49.7 per hour
...Customer Support, Team Lead Join to apply for the Customer Support, Team Lead role at Zillow . About The Team Zillow’s Customer Support team is dedicated to delivering exceptional service and support to our customers. As a Team Lead, you’ll help foster a collaborative...Hourly payLive inLocal areaRemote workShift workZillow
Seattle, WA2 days ago$19 - $23 per hour
...providing high-quality products and exceptional customer service to businesses and professionals... ...Our client is seeking a Customer Support Coordinator to provide day-to-day operational... ...supporting both customers and internal teams as business needs evolve. This role is designed...Hourly payFull timeTopaz HR
Irvington, NJ25 days ago$86.7k - $96.9k
...Operations, Customer Support | Seattle, WA (Hybrid) | Full-Time About Possible Since our founding, we have redefined how people approach small... ...crafted to improve financial health for generations. Join the team that’s making our goal a reality. About the Team Our customer...Full timeWork at officeRemote workPOSSIBLE
Seattle, WA5 days ago- A dynamic travel services company is seeking a motivated Customer Service Coordinator to join their team. The role involves assisting clients with travel inquiries, coordinating important details, and ensuring a positive experience throughout the planning process. Ideal...Remote work
Enchanted Horizons Travel
Lawton, OK3 days ago - ...relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure,... ...people, processes, and products. About the Opportunity The Customer Support Coordinator supports coordinating the shipment of hardware to...Full timeCasual workLocal areaFlexible hoursAfternoon shift
Pursuit Aerospace
Tallahassee, FL2 days ago - A leading travel service provider is seeking a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. The role involves assisting customers with travel-related inquiries, coordinating details, and maintaining communication...Remote workFlexible hours
Enchanted Horizons Travel
Laurel, MS1 day ago - ...collectibles, bringing culture, community, and commerce together in one mobile experience. We\'re a small team building fast, and we\'re looking for a Customer Support Lead to own the customer experience. You\'ll build Trove\'s support function from the ground up: the...Work at officeFlexible hours3 days per week
TROVE
New York, NY2 days ago - ...Responsibilities Provide superior customer service to external customers and internal customers by independently responding to and resolving routine service requests. Contribute to meeting or exceeding department or unit metrics related to accuracy, timeliness, and customer...Work at office
Jobtailor
Topeka, KS1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Team Leader. Be the first to apply!
Related searches
- customer experience lead United States
- customer service coordinator United States
- customer experience team leader United States
- customer service team manager United States
- customer success coordinator United States
- customer service team lead United States
- customer success team lead United States
- customer operations coordinator United States
- customer success lead United States
- support team lead United States