Customer Support Lead
$65k - $75kSwishbreaks
Job Description
Job Description
(Job Application Link)
THE OPPORTUNITYSwish Breaks is one of the fastest-growing names in live commerce, reaching collectors across Whatnot, Fanatics Live, TikTok Shop, and now SwishX, our first-party digital platform. We're looking for someone to join the Swish Customer Support team and build our customer support function for our new product SwishX from the ground up defining the processes, tools, quality standards, and escalation paths that deliver a seamless experience across every touchpoint. You'll be hands-on, creating a support operation that scales while ensuring every interaction strengthens trust, loyalty, and the overall member experience.
RESPONSIBILITIESYou will:
Build one member experience across SwishX and Swish LIVE, delivering consistent support regardless of where members buy.
Launch SwishX support from the ground up, including workflows, response standards, knowledge base, and ticketing.
Turn every support interaction into a loyalty moment through fast, empathetic resolution and scalable support tools.
Create a single source of truth for customer issues, driving root-cause fixes with Operations and Fulfillment.
Scale customer support from reactive issue resolution to proactive member success as the business grows.
You have:
3–5 years in customer success, support, or customer experience, ideally in ecommerce, marketplaces, live commerce, or startups.
Experience with ticketing platforms like Zendesk, Gorgias, Intercom, or similar.
A track record of building support processes, SOPs, and workflows from the ground up.
Strong written communication, analytical skills, and the ability to use data to improve the customer experience.
A calm, empathetic approach that turns customer issues into long-term loyalty.
Experience in live shopping, creator marketplaces, ecommerce, sports, and/or TCG
You are a culture warrior and thrive in expressive environments (streetwear, sports, gaming, media)
You love creators, fans, collectors, and the culture that surrounds them — this isn’t just a job to you
Model championship culture: speed, precision, no ego, no drama, high accountability
High ownership: Leaders here solve, not wait
No ego: We review, take feedback, fix mistakes fast
Speed + judgment: You ship constantly
AI-first: If it can be automated, you automate it
In-office energy: Culture doesn’t build itself on Zoom
Compensation Range: $65K - $75K
$85k - $120k
New York, New York100% RemoteFull Time$80k - $120kJob Title: Customer Support LeadLocation: 100% RemoteOur client is a high-growth health and... ...toxicities and build lasting physical resilience.As Customer Support Lead, you will take complete ownership of the company’s customer...SuggestedRemote work$121k - $151k
...stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are... ...you, you’ll fit right in.The Opportunity Customer expectations are evolving rapidly. Some... ...future. As our Customer Support Solutions Lead, you'll partner closely with the Senior...SuggestedCasual workWork at officeLocal area- ..., overlooked, regulated market with real customer pain, real enterprise demand, and the opportunity... ...acquired by Visa. He then stayed on to lead Visa’s strategy across fintech... ...About the Role Ficus is hiring a Customer Support Lead to build and shape our customer support...SuggestedContract workWork at officeFlexible hours
Ficus Platforms
New York, NY2 days ago - Umbrella BPO is seeking a Customer Support Team Lead in the United States. This role involves supervising a team of customer support specialists, handling escalated customer inquiries professionally, and driving process improvements. Candidates should have at least 3 years...Suggested
- A leading IT training platform is seeking a Customer Support Manager to oversee operations for its global SaaS customer base. The ideal candidate will have over five years of customer-facing experience, including two years in SaaS support, and strong hands-on management...SuggestedFlexible hours
- MaziCTools is seeking a Freelance Sr. Executive for Customer Support in the United States. In this role, you will manage inbound chats and address customer needs efficiently while ensuring high satisfaction standards. The ideal candidate has at least 3 years of customer...FreelanceNight shiftWeekend work
- Mercury is seeking an Operations Readiness Program Manager to operationalize and continuously improve the systems that keep Customer Support aligned through change. You’ll partner across Support, Product, Risk, Engineering, and Enablement to drive readiness planning, tooling...
- Empower is seeking an overnight Customer Support Manager in the United States to lead a remote team of 4-6 agents reporting to the VP of Customer Experience. The shift is 12 AM-8 AM EST with weekend coverage, and training hours will follow during standard business hours...Remote workShift workNight shiftWeekend work
- ...Job Title: IT Support Team Lead Location: New York, NY We are seeking an experienced and customer-focused IT Support Lead to provide exceptional technical support for employees, executives, and senior business stakeholders across the United States. This role serves...Work at officeRemote work
Experis/Manpower Group
New York, NY5 days ago - A dynamic healthcare startup in New York is looking for a Head of Customer Support to lead global support and logistics teams. This role will focus on optimizing operations and driving customer satisfaction through effective team leadership and AI-driven tools. The ideal...
- ...Senior Support Lead Capital markets are undergoing a fundamental shift. Assets that live in fragmented systems and manual workflows are... ...hold as we scale rather than erode. This gives our Head of Customer Success the room to focus on strategy and enterprise relationships...Full timeLive inWork from homeMonday to ThursdayShift work
- A travel support company in Beatrice, NE, is seeking a motivated Customer Service Coordinator to assist customers with travel-related inquiries. This role requires excellent communication skills, a detail-oriented mindset, and the ability to work independently. Successful...Remote workFlexible hours
- ...Opportunities with Atlas Technologies, Inc. Senior Integrated Logistics Support Lead Looking for a career where hard work is valued, and your... ...Atlas Tech, a veteran-owned IT company serving multiple DoD customers in support of America's warfighters, is looking for a Senior...Relocation
- A leading travel service provider is seeking a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. The role involves assisting customers with travel-related inquiries, coordinating details, and maintaining communication...Remote workFlexible hours
$230k - $260k
...their work on Notion.Notinos (our employees) are customer zero in bringing this future of work to life. We... ...’s work.About the Role:The CX Strategy & Ops Lead is responsible for designing & executing the customer support strategy to ensure that the company provides an...Local area$110k - $180k
...Description Job Description Healthcare AI Deployment & Customer Expansion Lead Company: HireNow Staffing (Direct Placement Partner) HireNow... ...post-sale relationship owner across customer success, support, implementation, and account management. Develop deep product...Full timeContract workVisa sponsorshipHireNow Staffing
New York, NY28 days ago- Owning the customer journey post-sale, the full-time Customer Experience & Product Success Lead will manage onboarding, product adoption, and ongoing support for educators and school districts while working remotely. Key responsibilities Facilitate onboarding and ensure...Full timeRemote work
$120k - $151k
...Description & ResponsibilitiesPersistent Systems is seeking a Technical Support Lead to join our growing team in support of our Wave Relay product... ...will lead the Technical Support function, providing direct customer support, maintaining support continuity, and helping improve...Temporary workRemote workFlexible hours- Willdan Lighting and Electric (WLE), a subsidiary of Willdan, is seeking a Buildings Support Lead.The Buildings Support Lead directs the team that supports decision-makers through the stages of complex energy retrofit projects, connecting them to the resources they need...For subcontractorWork at officeLocal area
- HR Acuity is seeking a strategic and hands-on Customer Marketing & Advocacy Manager to lead programs that deepen customer relationships and amplify customer... .... You will own the customer marketing function with support from the marketing team and collaborate cross-functionally...Remote job
- Studs is seeking a part-time Retail Operations & Customer Experience Associate to deliver exceptional customer support and real-time field team assistance in New York. You will act as the main conduit between Retail teams, customers, and the corporate office, handling inquiries...Part timeWork at office
$36.4k
...WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the... ...ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them...Hourly payPart timeLocal areaFlexible hoursNight shiftWeekend workAfternoon shift- A leading tech company is seeking a Customer Service Manager to oversee a growing team during a product launch. You will manage customer service operations, improve processes, and ensure outstanding support experiences. The ideal candidate has over 2 years of experience...Full timeRemote work
OperationsArmy
New York, NY1 day ago - ...Burlington - - Responsibilities: Lead day-to-day customer service initiatives; Inspire associates to provide exceptional service; Maintain neat front-end area and troubleshoot registers; Coordinate meal/break periods and monitor schedules; Deliver friendly and professional...Part time
Burlington
New York, NY2 hours ago $17.5 per hour
...WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the... ...ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them...Hourly payPart timeLocal areaFlexible hoursNight shiftWeekend workAfternoon shift$22 - $25 per hour
JOB SUMMARY Provide operational and customer service support during evening and weekend pool hours to ensure a safe, clean and positive experience for all patrons and staff. This non-supervisory role requires strong initiative, effective communication skills and reliability...Hourly payPart timeNight shiftWeekend workAfternoon shift- ...Customer Success Lead Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is... ...world's leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of...Work experience placementWork at officeWork from home
Nitra
New York, NY2 days ago - A travel service provider is seeking a motivated Customer Service Coordinator to assist clients with their travel needs. This role involves maintaining clear communication, providing travel support, and ensuring a positive client experience. Candidates should possess strong...Remote jobFull timePart time
- A travel service company in Maryland is seeking a motivated Customer Service Coordinator to assist clients with travel inquiries and ensure... .... The role involves communication with clients, reservation support, and detailed organization of travel plans. The ideal candidate...Remote jobFull timePart timeFlexible hours
$57.81k - $58.51k
Description JOB INFORMATION Title: Transit Support Coordinator I & II Authority: NYCTA Department: Customer Service & Operations Support Division/Unit: Operations... ...employment and education. Discrepancies may lead to dismissal. OTHER INFORMATION Appointment may...Hourly payPermanent employmentFull timeWork experience placementRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Lead. Be the first to apply!
- customer success lead New York, NY
- customer success team lead New York, NY
- customer service team manager New York, NY
- customer experience team leader New York, NY
- customer service coordinator New York, NY
- customer service team lead New York, NY
- customer success coordinator New York, NY
- customer experience lead New York, NY
- IT support lead New York, NY
- family support coordinator New York, NY