Email Customer Support Team Lead (Fully Remote)
Unknown Planner
New York, NY
- Remote job
Oversee the day-to-day workflow and performance of the Email Customer Support team. Ensure proper coverage, monitor response times, service levels, and customer interactions. Responsibilities: Manage ticket volume, distribution, response times, and SLA adherence. Coach team members with real-time feedback, regular 1:1s, and onboarding support. Handle escalated customer concerns and guide agents on complex issues. Qualifications: Strong email support experience and excellent written communication. Previous team lead or supervisory experience preferred. Familiarity with customer service KPIs and platforms like Zendesk or Gorgias. Unknown This company manages email customer support for e-commerce and wellness brands, focusing on customer satisfaction and operational efficiency. It operates as a remote-first team with a culture grounded in accountability, coaching, and performance. #J-18808-Ljbffr Unknown Planner
Vacancy posted 1 day ago
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