AI Conversation Designer

About CheckrCheckr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.About the team/roleWe are seeking a skilled and detail-oriented AI Conversation Designer to join our Service Design team. This role is central to managing and optimizing our conversational AI agents across multiple modalities, directly impacting customer experience and operational efficiency. The ideal candidate will have hands-on experience with conversational AI platforms, a strong understanding of conversation design principles, and the ability to analyze performance data to drive continuous improvement. This role requires someone who is curious, adaptable, and passionate about leveraging AI to deliver seamless, human-centered support experiences.What you’ll doLead the development, optimization, and ongoing management of conversational AI agents across modalities, ensuring consistent performance and user experience.Own the end-to-end lifecycle of assigned AI agents, including prompt engineering, conversation design, testing, and deployment.Drive measurable improvements in agent performance through analysis of key performance indicators and conversation analytics.Partner with cross-functional teams to identify automation opportunities and implement solutions that reduce contact volume while maintaining service quality.Develop and maintain comprehensive documentation for AI agent workflows and processes.Monitor and troubleshoot AI agent behavior, diagnosing issues across conversation flows and escalating technical issues as needed.Implement and iterate on dynamic response content, including conditional logic, personalization, and multimedia elements within conversational interfaces.Lead special projects as required to support evolving AI capabilities and business needs.What you bring3-5 years of experience in conversational AI, knowledge management, chatbot administration, or similar roles managing customer-facing digital channels.Hands-on experience with conversational AI platforms and understanding of NLU/NLP concepts.Proficiency in conversation design principles, including intent mapping, utterance training, and fallback strategies.Strong analytical skills with the ability to interpret conversation logs, performance dashboards, and customer feedback to drive optimization.Excellent written communication skills and ability to craft clear, concise bot responses for diverse audiences.Proven ability to collaborate cross-functionally and translate business requirements into actionable solutions.Comfort navigating ambiguity and managing multiple priorities in a fast-paced environment.An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.Pay Transparency DisclosureWe use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, seeour website.On-target Earnings OR Base Salary range (Denver, CO)$90,000—$112,000 USDOn-target Earnings OR Base Salary range (Nashville, TN)$82,000—$102,000 USDWhat We OfferA fast-paced and collaborative environmentLearning and development allowanceCompetitive cash and equity compensation, and opportunity for advancement100% medical, dental, and vision coverageUp to $25K reimbursement for fertility, adoption, and parental planning servicesFlexible PTO policyMonthly wellness stipendAt Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.Equal Employment Opportunities at CheckrCheckr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.Applicant Privacy PolicyIf you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.*Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., View email address on click.appcast.io or View email address on click.appcast.io).