Front Desk CSR Lead - Escalations & Coaching
Premier Swim Academy
Premier Swim Academy is seeking a part-time Customer Service Representative Lead to maintain front-of-house flow and serve as the first escalation point for parent concerns. You will ensure accurate information and timely resolutions and coordinate with the Admin Manager across the lobby, front desk, and viewing room. The role requires Mastery of Jackrabbit Class and PSA program knowledge, with a minimum 3 months front desk experience. Shift-based, with a warm, humid pool environment. #J-18808-Ljbffr Premier Swim Academy
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Front Desk CSR Lead - Escalations & Coaching in Brooklyn, NY vacancy
$120k - $140k
...Position SummaryThe Corporate Card Program Lead is responsible for the end-to-end... ...Ensures timely resolution of delinquencies, escalations, and high-risk transactions.Identifies card... ...including setting priorities, providing coaching, and ensuring consistent execution while...SuggestedFull timeTemporary workInterim roleLocal areaRemote work1 day per week- Design and deliver trusted market-leading technology products in a secure, stable, and scalable... ...of innovative relevant solutions. Coaching and mentoring other AI/ML team members... ...completion and solving problems without escalation.Required Qualifications, Capabilities, and...Suggested
$19.7 per hour
...Lead Store Associate At Curaleaf, we're redefining the cannabis industry with a strong... ...where every guest feels valued, and coach your team to deliver exceptional service... ...and organizational skills. Strong de-escalation skills and the ability to redirect upset...SuggestedHourly payFull timeFlexible hoursShift workNight shiftAfternoon shiftWeekday work- ...pride and integrity. ROLES AND RESPONSIBILITIES The Front Desk Weekend Lead (Part-Time) position provides a welcoming and safe... ...a quick response time to member feedback, complaints, and escalate issues to club management as necessary. Navigate basic questions...Suggested16 hoursTemporary workPart timeLocal areaShift workWeekend work2 days per week
New York Sports Clubs
Ridgewood, NY22 hours ago $70k - $80k
...The District Manager is responsible for leading and delivering field execution results for... ...outcomes by directly supervising, coaching, and developing Account Development Executives... ...communication and execution. • Escalates risks, trends, and opportunities to program...SuggestedTemporary workLocal areaNight shiftMarketSource
Queens Village, NY3 days ago$19 - $23.75 per hour
## Front End Lead Part TimeApplylocations: Deptford, NJ #0085time type: Part... ...of the Front End Manager. Coaches, teaches and develops all frontline... ...any and all concerns and to escalate any concerns, as appropriate.... ..., SCO, and membership desk) in the absence of the Front...Weekly payPart timeFlexible hoursBJ's Wholesale Club
Brooklyn, NY23 hours ago$15.5 - $16.75 per hour
...Full Time - Fulfillment Team Lead - Day at Lowe's Companies, Inc. Full Time Start Date... ...Management, Powered Equipment Operation, Staff Coaching, Operational Problem Solving, Scheduling,... ...Orders are picked and staged. Resolve escalated customer issues and operational...Full timeLocal areaImmediate startRemote workVisa sponsorshipY Axis Inc
Brooklyn, NY4 days ago- ...Service and Rebate Processing Team Supervisor to lead our growing team. You will focus on resolving escalated customer complaints while supporting representatives... .... The role emphasizes escalation management, coaching, and continuous improvement of call scripting and...
- ...time, highly motivated, solution-focused Lead Dispatcher with a positive attitude and... ...Support onboarding and ongoing performance coaching of drivers. Ensure accuracy of... ...by owner-operators, issuing warnings and escalating issues as needed. Identify and recommend...Full timeWork at office
Vitality Staffing
North Bergen, NJ22 hours ago - ...Communications Manager to deliver an exceptional guest experience across the portfolio. You will lead the Guest Experience Agents, coach the team, and handle escalations by phone when needed. As Manager on Duty, you will bridge communication between Guest Experience and...Remote work
$69.7k - $82k
...one rises, we all rise. Job Summary: As a Lead (Supervisor) for our Patient Access Team... ...this role, you will provide leadership, coaching, and oversight to a high-performing team... ...center resources, resolve critical case escalations, and drive team performance to help meet...Temporary workWork experience placementVisa sponsorship- ...seeking a talented and motivated Tier 1 Help Desk Lead for a full-time position. Job Summary We... ...efficiency while serving as the primary escalation point for Tier 1 support issues. This... ...of First Call Resolution (FCR) through coaching, knowledge management, and process...Full timeWork at office
$41.9k - $59.8k
...often (in days) to receive an alert: Healthcare Call Center Unit Lead - Remote US Date: Aug 19, 2026 Location: Any city, TX, US, 99... ...as a key resource for representatives by providing guidance, coaching, escalation support, and performance reinforcement while helping maintain...Remote jobFull timePart timeWork at officeFlexible hours$71k - $125k
AI Adoption & Enablement Lead Location: 4910 Tiedeman Road, Brooklyn Ohio Role Summary... ...technologist, practical problem solver, and patient coach who can translate business needs into AI-... ..., output validation, and appropriate escalation when AI-generated content may affect...Work at officeRemote workFlexible hours$113.07k - $180.91k
Role Summary The front-office Quality Lead owns quality outcomes for the CRM, C&I, and Web teams — leading... ...‑on people‑leadership role: part coach and career‑manager for the team, part... ...the go/no‑go call, and owning the escalation path when something's off. Automation...Full timeLive inShift workNight shift- TXHB is seeking a skilled Member Experience Escalation Advocate/Team Lead to resolve complex service escalations and mentor staff. You will investigate issues, coordinate with TPAs and benefit providers, and train teammates to improve the member and employee experience....Remote job
$61k - $70k
The Claims Team Lead role is intended for an experienced claims professional who can independently... ...supporting the day-to-day coordination, coaching, and operational discipline of a claims... ...claim handling practices, and **escalate** complex or non-routine matters to the appropriate...Full timeWork at office- ## Access Department Team Lead, Access Department, (Novato), Full-Time, DaysApplylocations... ...communication methods.* Supports the de-escalation of situations involving dissatisfied... ...skills, including team building and coaching/mentoring with the ability to motivate and...Full timeWork at officeLocal areaImmediate startShift work
- Maximus is seeking a Social & Family Domain Lead to the Preservation of the Force and... ...stakeholders, and customers. Resolve and/or escalate issues within a reasonable amount of time... ...teams and locations. Provide leadership, coaching, and technical guidance to Social &...Remote jobContract workTemporary workWork at officeHome office
$110k - $135k
...We’re looking for an S&OP Implementation Lead with the strategic vision and... ...functional readiness. Build education, coaching, and support models that strengthen planning... ...roles, responsibilities, decision‑rights, escalation paths, and KPI structures. Define the standard...- ...Rifle Coffee Company seeks to hire Shift Leads who will assist the General Manager in... ...assigned. Provides clear, specific, and timely coaching and feedback to associates to ensure... ...responds to customer and store needs: escalates feedback & concerns to store management....Hourly payWork at officeFlexible hoursShift workNight shiftWeekend workEarly shift
- ...application process. Member Experience Escalation Adv./Team Lead Full Time Administration Remote, US 6... ...center software and tools Ability to coach and mentor staff EDUCATION/EXPERIENCE... ...pounds. Prolonged periods of sitting at a desk and working on a computer. Flexible...Full timeFor contractorsRemote workWork from homeFlexible hoursShift work
- ...or an alternative application process. Lead Project Management Field Services Full Time... ...projects and provide leadership, coaching, and direction to Project Leads responsible... ...attention, corrective action, or executive escalation. Establish appropriate project...Daily paidFull timeContract workTemporary workFor contractorsFor subcontractorFlexible hours
- ...Position Overview The Post Closing Bond Team Lead is responsible for daily production... ...operations. This role oversees first-level loan escalations and general inquiries from Bond Post... ...employee development and performance coaching in one-on-one meetings. Document and...Temporary workWork experience placementWork at officeLocal area
- Gainwell Technologies is seeking an experienced Unit Lead to provide day-to-day leadership and operational support to Healthcare... ...as a key resource for representatives by providing guidance, coaching, escalation support, and performance reinforcement while helping maintain...Remote jobFull time
- ...Risk Solutions Legacy Risk Solutions is a leading independent insurance agency platform... ...metrics. Conduct regular team meetings, coaching sessions, and performance evaluations. Develop... ...Management Serve as the primary escalation point for complex carrier commission issues...Temporary workLocal areaFlexible hours
- Atrium Hospitality is seeking a Front Desk Supervisor to lead a team of front desk associates and ensure exceptional guest experiences at the Little Rock property. The role requires coaching, accountability, and a hands-on approach to daily operations. The candidate will...Work at officeFlexible hours
- Acusensus is seeking a Help Desk Supervisor to lead and grow a small team while ensuring 24/7 support coverage. You will mentor two team members, act as the escalation point, and manage rostering, reporting, and procedures to improve service delivery. The role requires...Shift work
$25 - $28 per hour
...accommodation or an alternative application process. Field Lead 4 days ago Requisition ID: 1015 Field Lead... ...Manager for all field-related functions, acting as a coach, quality control leader, and escalation point for service pros. The Field Lead is expected to...Hourly pay$28 - $31 per hour
...experience, we're looking for a Team Lead (Internally known as Practice... ..., provide direction, and coach your teammates to ensure... ...respond to service recovery cases, escalating to the Operations Manager as needed... ...and insurance All front of house duties including check...Hourly payFull timeTemporary workWork at officeMonday to FridayShift workOne Medical
Jersey City, NJ2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Desk CSR Lead - Escalations & Coaching. Be the first to apply!
Related searches
- hotel front desk night shift Brooklyn, NY
- apartment front desk Brooklyn, NY
- hospital front desk Brooklyn, NY
- part time front desk Brooklyn, NY
- veterinary reception Brooklyn, NY
- overnight front desk Brooklyn, NY
- front desk Brooklyn, NY
- front desk associate Brooklyn, NY
- concierge front desk Brooklyn, NY
- medical screener reception technician Brooklyn, NY