Operations Coordinator (MO)

Job Description

Job Description

Title : Operations Coordinator
Location : Kansas City, MO
Job Type : Contract (5 Months)
Compensation : $20 - $25/hr
Industry: Transportation & Logistics
Hours : 7am-4pm Monday - Friday
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About the Role
A leading global logistics and supply chain solutions provider is seeking a detail-oriented Operations Coordinator to join their team. This organization plays a critical role in moving freight across the country and around the world, partnering with shippers and carriers to deliver efficient, reliable transportation solutions. In this position, you will support day-to-day shipment operations, ensuring that loads are booked, tracked, and invoiced accurately while delivering exceptional service to customers and carrier partners. This is an excellent opportunity for someone who thrives in a fast-paced, high-volume environment and enjoys being at the center of the action in the transportation and logistics industry. Job Description
The Operations Coordinator is responsible for executing core shipment and load management activities with a strong focus on quality, accuracy, and efficiency. Working in accordance with established office policies and standard operating procedures (SOPs), this role serves as a key point of contact for customers and carriers throughout the shipment lifecycle. The position requires strong communication skills, attention to detail, and the ability to manage multiple priorities while resolving issues in a timely manner.
Key Responsibilities:

• Execute one or more of the following tasks in line with company SOPs: creating orders, activating shipments, building and assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, and updating financials.
• Perform non-standardized activities related to carrier payments (T-Cheks), including rejecting orders, cancelling orders, updating and resolving events, booking loads, bouncing loads, and executing load builder profiles.
• Monitor task boards and assigned email accounts to respond promptly to customer and carrier requests.
• Document events using knowledge gained through SOPs and on-the-job experience, and follow defined escalation procedures when required.
• Follow through on customer and carrier requests to ensure satisfaction, escalating questions or concerns as necessary.
• Validate and ensure the accuracy of load data in internal systems according to company and customer standards.
• Perform other duties or responsibilities as assigned based on team and/or country-specific requirements.

Qualifications
Required Qualifications:

• High school diploma or GED.
• Minimum of 1 year of experience as an Associate Operations Coordinator.
• Ability to work evenings and/or weekends (select roles only).
• Minimum of 2 years of call center customer service or transportation/logistics experience (for external candidates).

Preferred Qualifications:

• Bachelor's degree from an accredited college or university.
• Proficiency in the Microsoft Office Suite.
• Previous customer service experience in a call center or similar environment.
• Demonstrated communication, prioritization, and time management skills.
• Prior work experience requiring strong attention to detail.
• Values a diverse and inclusive work environment.

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your familys needs. For details, please review the DAHL Benefits Summary: -w2fta/. How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once weve reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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Company Description

Our promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.

Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.

Company Description

Our promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.\r\n \r\nOur clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.