Security Operations Center Dispatcher

GardaWorld Security Services is

Now Hiring a Security Operations Center Dispatcher!

We’re looking for a sharp, observant professional to join our Security Operations Center (SOC) . In this role, you’ll be the critical link between technology, investigation, and response, protecting people, property, and operations through real-time monitoring, incident management, and loss prevention investigations.

If you have a keen eye for detail and a background in Loss Prevention or investigative work , we want to hear from you. Tell us how you turn data into insight and incidents into action.

Qualifications:

• REQUIRED: Minimum 1 year of experience in a SOC/GSOC, dispatch, command center, or central station monitoring environment

• Prior loss prevention or investigative experience strongly preferred

• Bachelor’s or associate degree preferred; equivalent experience accepted

• Background in security, law enforcement, or military a plus

• Experience working in 24/7 operations or shift-based environments

What’s in it for you

Pay Rate: $23.00 / hour

• Location: King of Prussia, PA

• Schedule Available: 32+ hours per week, with a rotating schedule that includes both first and second shifts, as well as weekends.

• Benefits: Medical, dental, and vision insurance; 401(k) with employer match; paid time off and paid holidays; disability and life insurance options

• Career Growth: 26% of our corporate employees started as frontline workers — your path is what you make it!

• Uniforms provided at no cost

Responsibilities:

• Monitor CCTV, access control, and alarm systems to detect suspicious activity or security threats

• Investigate and document loss prevention incidents , asset discrepancies, and unusual trends

• Conduct threat analysis and escalate incidents according to established procedures

• Operate, explain, and troubleshoot dispatch and monitoring software platforms ( candidates must clearly describe system workflows and dispatch processes)

• Dispatch and coordinate security officers and field personnel via radio, phone, and digital communication channels

• Maintain detailed incident logs and prepare comprehensive investigative reports for management

• Collaborate with internal stakeholders, emergency responders, and law enforcement as needed

• Support on-site security teams and ensure compliance with company safety protocols

• Manage confidential information and sensitive data with discretion and professionalism

Skills:

• Strong investigative mindset with experience in loss prevention or incident analysis

• Demonstrated ability to operate and articulate the functions of dispatch, monitoring, and security software systems ( e.g., Genetec, Oncloud, Motorola Wave, Ontic)

• Excellent verbal and written communication skills, including clear and concise report writing

• Customer service–oriented with the ability to remain calm under pressure

• Proficient with Microsoft Office Suite and Google Workspace

• High attention to detail and ability to manage multiple priorities simultaneously

• Self-starter capable of working independently and collaboratively

• Comfortable interpreting data, assessing risk, and making quick, informed decisions

Physical Requirements

• Ability to sit, stand, and monitor multiple systems for extended periods

• Occasional lifting/carrying of up to 25 lbs

• Ability to respond quickly to auditory and visual alerts

• Proficient reading, writing, and comprehension skills for instructions and reports

Why GardaWorld

GardaWorld Security is the only guarding company in the U.S. Certified by Great Place to Work®.

We’re global, growing, and proud to promote from within. If you’re ready to be part of a high-performing team where professionalism meets purpose, apply today .

Not the right fit? Explore other tactical, concierge, or casual roles at GardaWorld.

Equal Opportunity Employer: GardaWorld Security Services complies with all applicable federal, state, and local laws governing nondiscrimination in employment.

CP-51-MD-0000581-2018