Client Success Manager

Job Description

Job Description

Position : Client Success Manager 

Location : On-Site (O'Fallon, MO)

Reports to : Manager

Position Status: Exempt 

About Us:

Automotive Product Consultants (APC) provides an array of services in the automotive industry and other industries. Our core service, the APC Follow-Up Program, is a proven system that provides dealerships with a second opportunity to sell sales and service customers F&I products after they have left the dealership.  

Client Success Manager Job Duties: 

• Service multiple clients concurrently 

• Communicates client needs and to colleagues internally – via email and Task Planner to ensure consistent service 

• Creative Design 

• Sales Support 

• Provides planning, support, execution and tracking of the print and mail process 

• Keep records of client data through its cycle of use 

• Makes sure clients receive requested products and services in a timely fashion 

• Point of contact for assigned clients 

Client Success Manager Skills and Qualifications: 

• Ability to communicate with clients and colleagues in verbal and written formats 

• Ability to manage multiple clients and projects simultaneously 

• PC skills – Typing / Microsoft / Adobe / CRM - Database 

• Time management 

• Listening skills 

• Negotiation skills 

• Presentation skills 

Our Employees Enjoy:

• 401K with company match  
• Medical, vision and dental insurance  
• Paid vacation and personal time  
• Career advancement opportunities  

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At APC we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.  

Diversity, Equity, & Inclusion at Spectrum Automotive Holdings Corp.:

APC affirms that inequality is detrimental to our employees, our customers, and the communities we serve.  Our goal is to impact lasting change through our actions.  Together, we unite for equality and equity.  APC is committed to equal opportunity regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age marital status, or protected veteran status and will not discriminate against anyone on the basis of disability.  Our human capital is the most valuable asset we have.  The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.  We support an inclusive workplace where employees excel based on personal merit, qualifications, ability, and job performance.