Data Center Operations Lead / Manager - L3
Tranzeal
Job Title: Data Center Operations Lead / Manager – L3
Work Mode: Onsite
Duration: Long-term Contract
Job Summary:
We are looking for an experienced Data Center Operations Lead / Manager to manage a team of 6 L1/L2 Data Center Technicians . This role will oversee daily data center activities, provide L3 technical support, handle escalations, and ensure server and network equipment is installed, tested, and maintained properly.
Responsibilities:
- Lead and manage a team of 6 L1/L2 Data Center Technicians .
- Plan and assign daily data center activities and priorities.
- Provide L3 technical support and resolve escalated issues.
- Oversee server and switch installation, relocation, testing, and cabling .
- Ensure proper rack-and-stack and cable management practices.
- Coordinate with network/infrastructure teams to verify connectivity.
- Oversee installation and replacement of NICs, drives, memory, and other hardware .
- Support server staging, unboxing, preparation, and deployment.
- Monitor team performance, work quality, and completion of tasks.
- Manage server audits, inventory, equipment tracking, and consumables .
- Troubleshoot hardware and basic connectivity issues.
- Train, coach, and support L1/L2 team members.
- Maintain accurate documentation and operational records.
- Identify process improvements to increase team efficiency and service quality.
Required Qualifications:
- 5+ years of data center, server, or infrastructure support experience.
- Previous experience as a Data Center Lead, Supervisor, or Manager .
- Hands-on experience with GPU, servers, switches, rack-and-stack, cabling, and hardware installation .
- Experience troubleshooting server/hardware issues.
- Knowledge of NIC, memory, drive, and other server components .
- Experience managing or leading technical support teams.
- Strong communication, troubleshooting, and organizational skills.
- Ability to work in a hands-on, onsite data center environment.
This is a hands-on L3 leadership role combining team management, technical escalation support, and data center operations.
#J-18808-LjbffrVacancy posted 1 day ago
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