Account manager

Are you a highly organized Account Manager or Dispatcher with experience in the skilled trades or mechanical services? Looking for a dynamic role where you can lead client relationships, manage service contracts, and keep operations running smoothly?

We are seeking an Account Manager for a premier mechanical services company in the DMV area. This role is the perfect blend of client relations, service dispatch coordination, and contract administration. If you understand the workflows of HVAC/Plumbing technicians, know how to navigate work-order software, and have an eye for detail, we want to hear from you!

• Industry: Commercial HVAC & Plumbing Services
• Growth: Direct impact on business operations with leadership visibility.

Note: This position includes participation in a scheduled evening/weekend on-call rotation to support emergency operations.

• Experience: 2-3 years of experience in the HVAC, plumbing, or mechanical contracting industry is highly preferred.
• Technical Skills: Proficiency with MS Office Suite (Word, Excel, SharePoint) and proven aptitude for managing work order and CRM databases (such as Salesforce and NetFacilities).
• Contracts Knowledge: Solid understanding of basic contract processes, invoice review, billing reconciliation, and the procurement/bidding process.
• Core Skills: Exceptional customer service, problem-solving abilities, and high emotional intelligence. Must be detail-oriented and able to multi-task in a fast-paced environment.
• Education: High School diploma or GED required; a college degree in Business, Supply Chain, or Communications is a plus.

salary: $25 - $36 per hour
shift: First
work hours: 8 AM - 4 PM
education: Bachelors

Responsibilities

• Account Management & Client Relations: Serve as the primary business contact for an existing customer base. Build meaningful relationships, handle service inquiries, resolve issues, and provide accurate cost estimates for repairs.
• Service Dispatching & Scheduling: Manage the work order system (Salesforce, NetFacilities) to accurately initiate, assign, and prioritize service calls. Coordinate field activities and logistics for HVAC and plumbing technicians.
• Contract & RFP Administration: Track and manage service contracts. Review company contractual obligations, handle billing/invoicing tracking, and assist leadership with writing and editing bids in response to RFPs, RFQs, and RFIs.
• Operations & Supply Coordination: Source and research tools, equipment, and materials for pricing, forecasting, and project management. Collaborate with supervisors, technicians, and suppliers to ensure daily operations run smoothly.
• On-Call Rotation: Participate in a scheduled after-hours on-call rotation to handle evening, weekend, and holiday customer service emergencies.

Skills

• Contract Administration (2 years of experience is preferred)
• Administrative Duties

Qualifications

• Years of experience: 3 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.