Senior Operations Manager

The Coupa Operations Senior Manager (Remote) plays a pivotal role in driving operational excellence across global Procure-to-Pay (P2P) processes. Reporting to the Senior Director of Indirect Programs and Strategy, this leader oversees a multi-national hybrid team of indirect procurement professionals supporting and optimizing the Coupa P2P platform, delivering exceptional end-user support, and achieving procurement and company objectives. This position will reside in the US as a remote role requiring some travel. The employee can work remotely in the US. In this role, you will: Lead, develop and continuously improve Coupa Admin and Coupa operations shared service center teams (Poland and Costa Rica) supporting the Procure-to-Pay (P2P) process, system and users in multiple countries. Serve as Coupa COE having achieved optimal performance and capturing value through Coupa modules including but not limited to Procure-to-Pay (P2P), Sourcing, Coupa Sourcing Optimization (CSO), Contract Lifecycle Management (CLM), Supplier Information Management (SIM) and delivering robust analytics, guided buying and process automation enablement. Partner with stakeholders across different business units, divisions, and levels of leadership in management, procurement, finance, master data, accounts payable, tax, IT, etc. to drive user adoption, assess and solution issues, and continuously evolve the Coupa P2P value proposition and achievement of procurement and company objectives. Champion best practices, measure performance and lead on-going innovation to enhance user experience, streamline Coupa purchasing operations and ensure compliance with policies and procedures. What You Need Required Qualifications Bachelor’s degree in business, procurement, supply chain, IT or related field Technical Skills Required 7+ years of experience in the following areas: Expert-level P2P operations experience with Coupa platform and modules including but not limited to, Sourcing, Contract Life Cycle Management, Supplier Information Management and Invoicing; CSO preferred. Strong understanding of P2P system integrations with ERP systems (SAP) and partner functions such as: Master data, Tax, ServiceNow and etc. Proficiency in financial analysis P2P analytics, metrics and reporting and indirect procurement sourcing practices (payment terms, contract terms, catalog controls, etc.). Seasoned Coupa P2P or equivalent financial systems experience in a multi-country environment and related processing complexities including compliant invoicing, tax, legal entities, etc. SAP purchasing and master data experience and fluency. Strong financial acumen, Excel, cXML, and Power BI data analytics expertise. Proven data management, reporting and analytics expertise to mine sourcing opportunities, drive guided buying, manage team capacity, performance, etc. Soft Skills Required 10+ years of experience in the following areas: Experienced global people-leader able to balance team priorities and accountabilities to achieve optimal productivity while fostering trust, collaboration, and well-being. Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders, must be comfortable presenting at all levels of the organization and as a trusted advisor. Strong analytical, detail oriented and problem-solving abilities, capable of performing root cause analysis for process or system issues associated with end-to-end processes and business applications in P2P. Proactive mindset with exceptional project management skills. Ability to work both independently and collaboratively in a fast-paced, team-oriented environment. Preferred Qualifications Master’s degree United States of America Pay Ranges USN: $135,600 - $225,900 USD Annual US5: $142,400 - $237,200 USD Annual US10: $149,200 - $248,500 USD Annual US15: $155,900 - $259,800 USD Annual US20: $162,700 - $271,100 USD Annual US30: $176,300 - $293,700 USD Annual View the U.S. work location and transparency guide to find the pay range for your location. Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role. #J-18808-Ljbffr