Parts Counter Associate

Parts Counter AssociateThe Parts Counter Associate serves as the primary point of contact for customers and technicians seeking parts for vehicles and equipment. This role is responsible for identifying and sourcing parts, providing knowledgeable recommendations, processing orders and returns, managing inventory accuracy, and ensuring a smooth, efficient, and customer centric experience at the counter, by phone and via email.Split shift: 2:30p – Midnight.Duties and Responsibilities:Greet and assist retail customers with their purchasesIdentify and troubleshoot correct parts for customersLook up and price wreck estimates for both internal and external customersProcess all orders from beginning to endProcess all special orders and back-order parts that need to be invoiced and delivered or shipped to customersHelp suggest and recommend new parts to stock and communicate new trends or changes in buying habits of customersHelp with housekeeping throughout the parts department when needed, but specifically with the retail counter, will call, and front customer display areas.Help with keeping the display area stocked and appealing to the customerHandle and process all warranty requests for company policies and proceduresProcess all "cash" transactions completely and accurately through the cash register when the cashier is not availableTage and inspect all exchange cores for like and for good core requirementsTo help and support our OPS force with ID's, parts, wreck estimates, quotes and processing parts order for customer delivery or pickupAll other duties as assignedMinimum Qualifications:Knowledgeable about parts and able to use the parts cataloguesHigh School diploma or equivalent. Associates degree or higher preferredProficient with Microsoft Office ProgramsExcellent verbal and written communication skillsAbility to multi-task in an efficient and organized mannerStrong attention to detailTruck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.Truck Country® / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.McCoy Group, Inc. and its affiliated companies are Equal Opportunity Employers and take affirmative action to employ and advance in employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.