Parts Counter Person

About Heiser:For more than 100 years, Heiser has been a family-owned automotive dealer group serving communities across Wisconsin. In December 2025, we expanded into Door County with three additional dealerships and a collision center. Today, Heiser operates locations in Sturgeon Bay, West Bend, Glendale, West Allis, and Milwaukee, offering vehicle sales, parts and service, and collision repair across Chevrolet, GMC, Cadillac, Ford, Lincoln, Toyota, Chrysler, Dodge, Jeep, and Ram, along with Heiser Collision Centers and Heiser AutoMaxx Center. If you are looking to join a company with a strong reputation, long-term stability, and a team-first culture, we would love to hear from you. For more information, please visit our website at of Position:Heiser Automotive Group is seeking an experienced and customer-focused Parts Counterperson to join our team. In this role, you will be a key resource for customers and internal departments by helping identify the right parts, providing accurate information and pricing, and supporting efficient day-to-day parts operations. We are looking for someone who is professional, detail-oriented, and motivated to succeed in a fast-paced dealership environment.What We Offer

• Competitive pay
• Training and career growth opportunities
• Paid time off and holiday pay
• 401(k) with company match
• Employee discounts on vehicles, parts, and services
• A positive, professional, and team-oriented work environment

Responsibilities

• Greet and assist customers in person, by phone, and online
• Help customers and team members identify the correct parts and accessories for their needs
• Provide pricing, product details, availability, and order status updates
• Process parts sales and support inventory management and stock organization
• Locate and source parts from available inventory and outside vendors when needed
• Order parts accurately and in a timely manner
• Partner with the service department to ensure prompt delivery of parts for repairs
• Communicate price quotes, shipment updates, and special-order information clearly and professionally
• Support the parts department with additional duties as needed

Requirements

• High school diploma or GED equivalent
• At least 1 year of relevant experience
• Previous parts or service experience preferred
• Automotive knowledge preferred
• Strong knowledge of automotive parts is a plus
• Ability to lift parts and supplies up to 50 pounds
• Valid, clean Wisconsin driver's license
• Proficiency in Microsoft Office
• Excellent verbal and written communication skills
• Ability to work both independently and as part of a team
• Willingness to learn, take direction, and adapt in a fast-paced environment

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