ServiceNow AI Engineer #

Duration: 6+ Months Contract with possible extension

Required Skills & Experience:

• 7+ years of overall software engineering experience, with 2+ years in AI / LLM / Generative AI.
• Strong hands-on experience with the ServiceNow platform and its AI/ML capabilities.
• Experience designing and deploying Now Assist skills, domain specific prompts, and RAG based solutions.
• Proven ability to build AI Agents and agentic workflows, including orchestration, guardrails, and multi step automation.
• Experience architecting MCP servers to securely expose ServiceNow data, workflows, and APIs to external AI models.
• Hands-on experience building Claude skills and connectors to enable AI driven ServiceNow actions (record creation, case triage, data retrieval).
• Ability to integrate AI features into ServiceNow workspaces, portals, Flow Designer, Integration Hub, and custom applications.

Roles & Responsibilities:

• Design, develop, and deploy AI-powered solutions on the ServiceNow platform, leveraging Generative AI, LLMs, and automation capabilities.
• Build and implement AI agents, RAG-based solutions, and intelligent workflows with proper orchestration and guardrails.
• Develop and optimize domain-specific prompts, Now Assist skills, and AI-driven use cases for enterprise workflows.
• Integrate AI capabilities into ServiceNow components such as Flow Designer, Integration Hub, portals, and custom applications.
• Collaborate with cross-functional teams to ensure secure, scalable, and performant AI solutions, including API integrations and data exposure.

Disclaimer: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.