SRE/Zscaler Operations Specialist

Kforce has a client that is seeking an SRE/Zscaler Operations Specialist in Jacksonville, FL. Overview: This team is responsible for the DevOps Level support of the centrally managed Device Management End User platforms: Mobility, Remote Access RAS, Server Based Computing Platforms, MobileIron, Intune, zScaler and related platforms. The team is responsible for driving knowledge improvement to the Service Desk, engagement with vendors (including those providing managed or hosted services that deliver desktop or printing environments) and engineering teams for unresolved incidents. The team is also responsible for Disaster Recovery event coordination, outage management and problem resolution on these platforms. Finally, the Mobility Operations team will be the service owner of the platforms and associated products and will be responsible for driving the service improvement plans, incident reduction through problem management, definition of communications and release plans and the engagement with 3rd party vendors. The Operations Services Specialist ensures all provided IT services are robust, controlled and delivered effectively and efficiently. This includes monitoring services, preventing and resolving service failures, fixing problems as well as carrying out operational tasks. The Operation Services Specialist will manage degradations or disruption of services identified and reported by service consumers or by the analysis and reactions to events on the respective service components in order to quickly re-establish the service to the full extent. The Operations Services Specialist works through service related requests in accordance with existing service catalogue components.

• Thorough understanding of Zscaler Proxy, its Architecture for ZPA, ZIA and ZDX
• Prior experience of deploying ZPA, ZIA and ZDX for Enterprises
• Prior experience of supporting ZPA, ZIA and ZDX for Enterprises - which includes Troubleshooting issues, documenting KBs, engagement with Vendor, Internal Engineering and other teams
• Clear understanding of Zscaler Client Connector (ZCC) packet captures and analysis
• Clear understanding of Certificates and cryptography
• Prior experience of handling DR and BCP exercises and review DR plans
• Proactive in thought process and be able to identify gaps and propose improvements
• Excellent in documentation, preparing and updating KOPs, KBs, FAQs and other operational documents
• Good understanding of SIEM products like Splunk, how to use them and run reports and customizing dashboards for meaningful representations
• Working knowledge of LAN, WAN, Data Networks and Server Datacenters
• Clear understanding of OSI Model and TCP/IP stack
• Network/Firewall experience and understanding of key concepts
• Good understanding of incident, problem, and change management workflow processes
• Good understanding of monitoring concepts and technologies