Operations Manager

Overview

We at Heritage Home Service are hiring a Operations Manager to lead from the front in Salem, MA !

At Heritage Home Service, we deliver top-tier residential plumbing, heating, cooling, and electrical services with an uncompromising focus on customer experience and operational excellence. Backed by decades of expertise and a high-performance culture, we are a trusted leader in home services-and we're growing fast.

This is a high-impact leadership role for someone who thrives in a fast-paced environment and wants true ownership over people, performance, and outcomes. This is not a maintenance role-it's a builder role. You will develop teams, drive performance, and take ownership of a rapidly growing department.

Compensation

$100,000-$140,000 total compensation (salary + performance bonuses)

What We Offer

• Competitive Compensation - Your expertise and results are rewarded.
• Leadership Development - Build, coach, and elevate a team of technicians into high performers and future leaders.
• P&L Responsibility - Directly influence financial outcomes through operational excellence.
• Fast Career Growth - Proven leaders advance quickly as the business scales.
• High Autonomy - Operate with strategic guidance while making independent, real-time decisions.
• Comprehensive Benefits - Industry-leading benefits and employee support.

Key Responsibilities
Leadership & Culture

• Lead, manage, and develop a team of Plumbing & Electrical Technicians.
• Set clear expectations and hold the team accountable to results and standards.
• Build a culture of ownership, urgency, and continuous improvement.

Revenue Growth & Strategy

• Drive team financial performance through goal-setting, reporting, and coaching.
• Use data to diagnose issues and drive improvement.
• Translate operational decisions into financial outcomes.

Operational Excellence

• Partner with operations, dispatch, and customer service to streamline processes.
• Improve efficiency through scheduling, workflow optimization, and performance tracking.

Customer Satisfaction

• Own the outcome of every job, including escalations.
• Ensure responsiveness, professionalism, and high-quality service delivery.

Qualifications

• 5+ years of management experience in plumbing or military service.
• Ability to inspire and drive personal and professional growth in team members.
• Commitment to delivering unmatched homeowner satisfaction.
• Strong leadership skills with a track record of achieving business goals.
• Detail-oriented, organized, and effective at multitasking.
• Strong presentation and group communication skills.
• Confident, decisive communicator in a fast-paced, goal-driven environment.
• Proficient with computers and Microsoft Office (Excel, Word, PowerPoint).

Benefits & Perks

• Medical, Dental, and Vision Insurance
• 401(k) with 4% company match
• Paid Time Off & Paid Holidays
• Company-provided life & disability insurance

Join Our Team

At Heritage Home Service, we don't just offer jobs-we build careers. If you're ready to make an impact, lead a talented team, and grow with a company that values your expertise, we want to hear from you.

Heritage Home Service may conduct a preemployment background check and drug test, subject to applicable law.