Operations Support Specialist II

Operations Support Specialist II

Job Category: Operations Supervisor: Ana Rodriguez Requisition Number: OPERA001842

Posted: June 1, 2026

Full-Time

On-site Kendall

Job Details

Description

Why Work Here? EdFed offers challenging career opportunities and great benefits! Job Title Operations Support Specialist II, Administration (CEO) Overtime Exemption Non-Exempt What you will do

• Maintain an advanced knowledge of credit union services, policies, procedures, and general operations practices.
• Assist frontline and key support departments with complex member inquiries, account issues, research, and document requests. Provide support for all functions processed in the Operations department.
• Answer member calls and provide assistance or direct the call to the appropriate department.
• Provide outstanding member service and internal support to frontline staff.
• Maintain a thorough working knowledge of related Florida statutes and applicable federal regulations.
• Review Trust Documents to ensure accounts are opened and maintained in accordance with Credit Union Bylaws.
• Review Power of Attorney and Guardianship documents to ensure compliance with statutes and internal policies.
• Administer the Credit Union's Safe Deposit Box program, including lease management and fee posting.
• Administer the Credit Union's notary commissioning program, including training and support.
• Administer the Credit Union's Medallion Signature Guarantee program, including training and support.
• Provide guidance to frontline staff related to check negotiation.
• Provide backup support to the Account Settlement Specialist for inquiries involving deceased accounts.
• Represent the Credit Union as an Officer of the lessor during safe-deposit box inventories.
• Review, process, and balance daily/monthly operational reports.
• Appropriately respond and resolve member and staff escalations.
• Perform other duties as assigned by management.

Qualifications

Education

Required High School or better.

Preferred Associates or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.