Customer Account Specialist 1

Lakeside Book Company Job Opportunity

Lakeside Book Company is the largest book manufacturer in North America and we love books. Every title we produce matters, and so does every hand that helps make it. Our people are at the heart of our success, and our mission is simple: Keep the world reading.

Schedule: Monday-Friday (In office. Hybrid option after training)

Hours: 7:00 am-3:00 pm or 8:00 am- 4:00 pm

What You'll Do:

• Monitor production timelines and coordinate updates to customers.
• Assemble billing documentation and maintain accurate job logs.
• Track due dates and schedule adherence for files and customer components.
• Communicate with internal teams and external customers professionally and effectively.
• Collaborate with peers and leadership to ensure high-quality outcomes.
• May perform additional duties, as assigned

What You Bring:

• Associate degree or equivalent experience preferred.
• 02 years of customer service, administrative, or production coordination experience.
• Basic knowledge of business software and communication tools.
• Strong organizational skills and attention to detail.
• Ability to learn and apply procedures in a fast-paced environment.
• Positive attitude, professionalism, and teamwork orientation.

Discover What Makes Crawfordsville Special

• Enjoy outdoor activities with nearby parks, trails, kayaking, and camping.
• Participate in local events like the Covered Bridge Festival, Strawberry Festival, and the Taste of Montgomery County.
• Explore cultural attractions such as the Rotary Jail Museum, Athens Arts Gallery, and various events at Wabash College.

We Give Back to Our Community: Community involvement is a core part of our identity.

• Our employees volunteer with local organizations such as the Boys & Girls Club, Early Learning Center, Youth Service Bureau, food pantries, and United Way.
• We are actively involved in the Chamber of Commerce, participating in local parades, ribbon cuttings, and networking events.
• We provide support through donations to schools and nonprofits and participate annually in leadership programs.

We prioritize the well-being of our team both within and outside the workplace:

• Safety is a core value, and we take pride in being recognized as a VPP Star Site (Voluntary Protection Program through IOSHA).
• Enjoy fun events like BBQs, pizza parties, and Family Day.
• We recognize achievements through service anniversaries, retirements, and apprenticeship graduations.
• Opportunities are available to join committees focused on Wellness, the Inclusion Council, and the Lakeside Club.

A Culture of Safety and Responsibility At Lakeside Book Company, safety is more than a rule it's part of who we are. We're committed to creating a workplace where every employee, visitor, and customer.

Equal Opportunity Employer All qualified applicants will receive consideration without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

We're also committed to providing reasonable accommodations to applicants with disabilities. To request accommodation, please contact View email address on click.appcast.io.

Please note: This job posting outlines key responsibilities and expectations for the role. Additional duties may be assigned as needed.