NCS Operations Phone Coordinator

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. NuVasive Clinical Services, a subsidiary of Globus Medical Inc., is a leading provider of intraoperative neuromonitoring (IOM) services to surgeons and healthcare facilities, through the acquisitions of Impulse Monitoring, Biotronic NeuroNetwork, Safe Passage, and others. IOM technology gives those in the operating room real-time insight into the nervous system, which can help surgeons reduce surgical risk by providing critical information and alerts throughout the procedure. This is a remote position. Develops and maintains relationships with our surgeon and hospital schedulers, customizing case scheduling routines to their needs and wants Ensures any client issues are addressed to the client's satisfaction and that those issues are documented Coordinates with after-hours answering service on-call schedule, regional configurations, and dispatch policy Day Shift (8am-5pmPT/11am-8pmET) Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. High School Diploma or GED Two to five years of office experience demonstrating an increase in responsibility, including a minimum of 6 months of data entry experience. Work requires the demonstrated ability to read and write well enough to proof business correspondence for typographical errors and spelling as typically acquired through the completion of a high school diploma plus two years of college or business school or equivalent. Excellent verbal and written communication skills required in order to communicate effectively with sales and technical support staff, and with customers. Demonstrated typing and proof-reading skills. Demonstrated ability to coach, communicate and work effectively with others in order to clarify decisions for data entry. Ability to sit for long periods of time, 6-8 hours per day in front of computer screen Passionate About Innovation, Customer Focused, Teamwork, and Driven. Improving patient care by delivering advanced technology to our customers is at the core of what we do. Customer Focused : We listen to our customers’ needs and respond with a sense of urgency. Driven : We pursue our mission with energy and passion. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients. Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship.