Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service Representative Vista, California, United States Melrose Veterinary Hospital is seeking an outgoing Veterinary Receptionist to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment. Schedule and compensation: Compensation: $23 - $27 per hour, for each hour worked This is a flexible, full-time position, with a 5/8 or 4/10 schedule and availability needed Monday-Saturday. Full-time Benefits Package*: Health package: Medical, dental, and vision insurance Life insurance and disability Employee Assistance Program (EAP) 401k with company match Paid time off in accordance with site policy and applicable law Personal pet discount *Part-time team members may be eligible for limited benefits in accordance with company policy and state law Minimum qualifications and skill set: 1+ years of experience in veterinary customer service, or reception role Previous veterinary receptionist or healthcare-related front-desk experience preferred Proficiency in the following skills: Ability to manage a multi-phone line system while assisting in-person clients Experience working with veterinary practice management software, especially Shepherd, preferred Exceptional verbal and written communication skills Experience scheduling appointments and coordinating calendars preferred Ability to accurately process payments and maintain financial records Positive attitude and willingness to collaborate with a team Ability to remain calm, professional and solution-oriented during busy periods Why choose Melrose Veterinary Hospital? Located in beautiful Vista, California, this small animal practice is home to 5 doctors and 3 RVTs providing high-quality care for dogs and cats. The 2,100-square-foot hospital features 4 exam rooms, approximately 20 kennels, and state-of-the-art equipment including digital X-ray, digital dental radiography, ultrasound, and laser therapy. With convenient MondaySaturday hours and no on-call or emergency requirements, the practice offers a great work-life balance, all just 7 miles from the coast with easy access to the beaches and greater San Diego area. Western Veterinary Partners