Sales Support Specialist

Sales Support Specialist

Acutronic is looking for a Sales Support Specialist who will support the sales process by coordinating customer inquiries, preparing quotations, managing sales documentation, and facilitating communication among customers, sales leadership, and internal teams. This role helps ensure the efficient handling of customer requests, accurate preparation of quotes and proposals, and smooth coordination between the sales, operations, and engineering teams.

Your Roles/Responsibilities:

• Respond to customer inquiries related to product capabilities, pricing, and availability, ensuring timely and accurate communication with prospective and existing customers
• Prepare customer quotations, proposals, and supporting documentation by coordinating with engineering, operations, and finance teams
• Assist sales leadership with tracking opportunities, managing CRM records, and ensuring sales pipeline information is current and accurate
• Maintain accurate records of customer inquiries, quotes, proposals, and sales activities in CRM or sales management systems
• Coordinate internally with engineering, operations, and finance to gather information required for pricing, delivery estimates, and proposal preparation
• Support the preparation of customer presentations, sales materials, and responses to requests for information (RFIs) and requests for quotation (RFQs)
• Identify recurring customer questions, quoting challenges, or sales process inefficiencies and provide feedback to leadership to improve the sales process
• Develop standardized procedures for responding to RFQs and preparing customer quotations
• Support the implementation or improvement of CRM systems to track sales opportunities, customer communications, and quotation history
• Analyze quoting and proposal workflows to identify process inefficiencies and recommend improvements
• Develop periodic reporting to help leadership understand pipeline activity, quote conversion rates, and customer engagement

Your Profile/Qualifications/Skills:

• High School diploma or GED required
• Associate's or Bachelor's degree in Business Administration, Marketing, Communication, Engineering Technology or Industrial Management preferred
• At least one year of experience in sales support, customer support, or administrative role supporting commercial activities
• Equivalent professional experience may substitute for formal education
• Certified Sales operations Professional (CSOP), Customer Experience Professional (CCXP) or CRM platform certifications a plus
• Experience in manufacturing or technical product environments is preferred

We Offer:

• Employer-paid medical, dental, and vision insurance
• 401k match
• Company-paid holidays and Paid Time Off
• 9/80 schedule

About Acutronic: The Acutronic Group has a proud history of building technologies and teams that are crucial to the aerospace, defense, and transportation industries. Acutronic's Simulation & Test Division is the global market leader in high-performance motion simulation and test equipment. Our rate tables and advanced centrifuges are used to test or calibrate inertial sensors, navigation systems, and stabilized electro-optics. Hardware-In-the-Loop motion simulators replicate the flight motion profiles and engagement scenarios of missiles. Geotechnical centrifuges and their related accessories are designed to study the behavior of structures, soil mechanics, and earthquakes. Our vibration test systems (shaker tables) allow users to carry out environmental tests to ensure the robustness or quality of manufactured products. The Division also develops and refurbishes stabilized or gimbaled-platforms utilized in applications such as tracking mounts, gun turrets, and directed-energy systems. Acutronic's Aerospace Components Division manufactures specialty components for use on uncrewed aerial vehicles, land defense applications, and missile systems. These products are used on next-generation aerospace programs and include a range of electric power systems, servo-actuators, micro-turbines, and Hybrid-Electric-Propulsion-Systems. We offer standard products and excel at designing highly customized solutions for demanding mission requirements. The Acutronic Group employs approximately 300 employees across sites in Austin, Texas; Pittsburgh, Pennsylvania; Switzerland; Germany; France; and India.