Medical Billing Specialist

AR Billing/Collections Representative Join our dynamic and growing company as an AR Billing/Collections Representative! We are a dedicated and caring organization known for our exceptional products, services, and our mission to enrich lives. This is an exciting opportunity to become part of a dedicated team focused on maintaining strong financial health and building lasting relationships with our customers. Professionals who are seriously searching for a healthy culture should apply! This is a full-time position, Mon-Fri, 8:30 am - 5 pm, on-site. Looking for local candidates! $23 - $26 / hour Key Responsibilities: Submit accurate and timely initial claims to payers, ensuring all required information is complete and compliant with billing guidelines. Review and research all denied, fully unpaid, or partially paid claims; correct and resubmit claims promptly to appropriate payers or customers. Prepare and submit appeals within payer filing limits to prevent claims from progressing to bad debt. Identify and analyze preventable denial trends, providing actionable feedback and recommending system improvements or automation opportunities. Proactively work select preventable denials to ensure timely resolution and minimize impact to accounts receivable. Monitor, review, and resolve exception reports (e.g., rental exceptions), ensuring discrepancies are addressed efficiently. Accurately adjust uncollectible accounts using appropriate adjustment codes to support reporting and trend analysis. Maintain detailed and accurate documentation of all account activity, billing updates, and collection efforts within the system. Ensure all billing changes are properly documented, including updates related to physician orders, insurance changes, and financial assistance applications. Respond to written customer and payer inquiries regarding account status within five business days. Communicate identified errors, trends, and process gaps to leadership to support continuous improvement. Qualifications: High school diploma or equivalent 13 years of experience in medical billing, accounts receivable, or collections Knowledge of payer guidelines, denial management, and appeals processes Strong attention to detail and problem-solving skills Ability to manage multiple priorities and meet deadlines Proficient in Microsoft Office and billing systems Preferred Qualifications: Experience with Medicare, Medicaid, and commercial payers Knowledge of CPT, HCPCS, and ICD-10 coding Experience in DME or healthcare revenue cycle operations Experience identifying trends and contributing to process improvements Handi was rated as a Top Work Place by the Star Tribune for the last 8 years! We are thankful to our team members and are privileged to say we are a top place to work! Our Mission is to Enrich Lives by: Serving our customers with integrity and compassion Delivering outstanding customer experiences Appreciating and acknowledging each other's contributions to excellence Showing respect to all Benefits include but are not limited to: health dental vision 401K plus match incentive program life insurance paid time off paid holidays long-term disability short-term disability free parking volunteer pay green initiatives We are on the Green Line! We are an Equal Opportunity Employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.