Field Service Engineer

Field Service Engineer

Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We are looking for a Field Service Engineer to join our dynamic team!

Location: St. Louis, MO - candidate must be located in this location or willing to relocate here.

At Elekta, we're pioneering the future of medical technology with cutting-edge solutions that make a real difference in patients' lives. From our advanced Linear Accelerators for cancer treatment to the Gamma Knife—the gold standard in non-invasive therapy for neurological disorders—we're redefining what's possible in precision medicine.

Our innovations span a wide range of engineering disciplines, including high-power RF systems, electronics, mechanical and vacuum systems, control systems, and software and networking environments. It's a dynamic, collaborative space where technology meets compassion.

We're looking for a Field Service Engineer who's not only technically skilled but also deeply committed to delivering exceptional service. In this role, you'll be the face of Elekta—resolving mechanical and electronic issues with professionalism and care, while building trusted relationships with our customers. If you're passionate about making a meaningful impact and thrive in a fast-paced, mission-driven environment, we'd love to connect with you.

Responsibilities

• Able to complete all Technician Responsibilities with 100% accuracy.
• Independently perform routine troubleshooting and repairs on the designated modality with an 80% success rate of diagnosing the problem while working within the escalation procedure.
• Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.
• Perform installations with assistance, on designated and secondary modality.
• Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm 'traps.' Depth perception is critical.
• Work safely on Elekta's full range of products including medical devices producing high-energy ionizing radiation.
• Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
• Instruct customers and staff in proper use of the equipment.
• Assist Sales/Customer Service with technical advice.
• Stay current on all new products.
• Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paperwork as assigned.
• Parts inventory management (Part sales where applicable).
• Provide product feedback to home office.
• Maintain all company-leased equipment, including company automobile, parts, and tools.
• Perform other related duties as assigned or requested.
• Incorporates Elekta Values into all department functions and responsibilities.
• Adhere to all Elekta directives, policies and procedures.

What You Bring

• Associate degree or equivalent experience in Electronics, Physics, or a related discipline.
• 3–5 years of field service experience, or Level 2 qualification in two or more modalities.
• Strong electro-mechanical aptitude and proficiency with test equipment (e.g., oscilloscopes, multimeters) and hand tools.
• Computer literate with solid understanding of Good Manufacturing Practices, including ESD protocols.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills with a professional presence that positively represents Elekta.
• Organized and capable of preparing clear, concise reports.
• Willingness to travel and work independently as needed.
• Valid driver's license in home state.
• Compliance with customer vendor credentialing requirements and Elekta's U.S. COVID-19 Vaccination Policy.
• Commitment to Elekta's philosophy, policies, and full legal and regulatory compliance.

What We Offer:

• Opportunity to work with a proactive and supportive team
• Excellent Medical, Dental and Vision coverage
• 401k, paid Vacation and Holiday
• A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account
• Opportunity to work on cutting edge in medical advancement
• Close-knit company culture
• Upward mobility

We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the "Apply" button. Please note that we do not accept applications by e-mail.

EEO Statement: We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.