Bilingual Customer Service Representative

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. FULL TIME San Juan, PR, PR Job Overview: We are looking for a bilingual Customer Service Representative for a client in the insurance industry. The selected candidate will assist customers with inquiries, provide information about insurance products and services, and ensure a positive customer experience. If you have excellent communication skills and enjoy helping others, this opportunity is for you! Job Responsibilities: Answer incoming calls and respond to customer inquiries in both English and Spanish. Provide general information regarding insurance products, policies, and services. Assist customers with questions, requests, and service-related concerns. Document customer interactions and update information in the appropriate systems. Follow up on customer requests to ensure timely resolution. Transfer or escal... Maintain accurate customer records and protect confidential information. Deliver professional, courteous, and high-quality customer service. Job Requirements: High school diploma or equivalent. Previous customer service experience is preferred. Basic computer skills and familiarity with customer service systems. Fully bilingual in English and Spanish, both written and verbal. Excellent verbal and written communication skills. Strong problem-solving, organizational, and multitasking skills. Ability to work independently and as part of a team. Previous experience in the insurance industry is a plus. Required Availability: Monday through Friday. Availability to work the assigned schedule during regular business hours. Work arrangement: To be confirmed (on-site, hybrid, or remote). Compensation: Pay rate: $13.00 per hour. EEOC Statement: TPIS is an Equal Opportunity Employer (EEO Employer / Aff... ) #J-18808-Ljbffr TPIS