Customer Service Representative I

About the RoleResponsible for ensuring all calls are answered and entered into the company system in a timely manner and for providing the best possible customer service to customers. Must be able to handle level 1 call types.Your Impact- Responsible for receiving and responding to a large number of incoming requests; identifies and assesses customers' needs to achieve satisfaction; builds sustainable relationships and trust with customer accounts through open and interactive communication. - Provides accurate, valid and complete information by using the right methods/tools. - Documents customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution. - Keeps records of customer interactions, processes customer accounts and files documents. - Follows communication procedures, guidelines and policies. ESS - Maintains schedule adherence to and accurately track non-ACD time appropriately though use of appropriate Aux codes. LFS/PPS - Places parts and supply orders, provides price quotes, RMA's, debits, credits, Web Store enrollments, and performs basic trouble shooting.About You: The Skills & Expertise You BringHS Diploma, GED, or equivalent experience required, plus less than one year of related experience. - Requires strong phone contact handling skills and active listening. - Good customer orientation and ability to adapt/respond to different types of characters. - Excellent communication and presentation skills. - Ability to multi-task, prioritize, and manage tasks effectively. - Works in a call center environment. We are providing the anticipated hourly salary range for this role: $19.04-24.18 hourly.Company OverviewCanon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at DescriptionHybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.Posting Tags#LI-KG1 #LI-HYBRID #PM19