Intake Specialist

### Job Summary for Intake/Case Control Staff


- **Respond to Public Inquiries:**
- Provide timely, appropriate, and professional responses to all public contact with the Commission.
- Answer questions and make referrals.
- Draft complaints and forward calls to appropriate Commission staff.


- **Customer Service:**
- Serve as a front-line response for public questions and issues concerning the Commission.
- Provide excellent customer service, via telephone and in person.


- **Case Management:**
- Respond to online inquiries regarding the filing of complaints.
- Effectively interview potential complainants.
- Analyze and summarize information received from online inquiries.
- Prepare investigative work case files for investigations.
- Send Notice of Complaints and interrogatories to relevant parties.


- **Legal and Administrative Duties:**
- Analyze and apply relevant laws to establish jurisdiction over cases for ICRL enforcement areas.
- Draft appropriate motions before the Commission, including administrative dismissals and default orders.
- Research databases for correct contact information for relevant parties and witnesses.
- Responsible for monthly reporting.


- **Additional Responsibilities:**
- Handle sensitive and highly confidential information.
- Receive and follow instructions for new and complex tasks.
- Perform other duties as assigned.


### Preferred Experience and Skills


- **Legal Knowledge:**
- Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws.
- Ability to interpret, analyze, and apply laws appropriately to areas covered by the Civil Rights Law.
- Ability to interpret and apply Commission policies and procedures as they relate to charges of discrimination filed.


- **Interpersonal and Organizational Skills:**
- Strong interpersonal skills, especially when dealing with the public.
- Detail-oriented work ethic.
- Strong organizational skills with the ability to manage various projects simultaneously.


- **Technical Skills:**
- Working knowledge of computers and Microsoft Office Suite.
- Ability to type with speed and accuracy.


- **General Knowledge:**
- General knowledge of functions of other departments and agencies and their relationships to the intake/case control division.
- Ability to communicate effectively and establish cooperative work relationships.