NYC - Retail Sales Associate

NYC - Retail Sales Associate

The Retail Team operates the museum's retail store - much more than a place just for exciting exhibits, the Museum of Sex also presents a dazzling range of own-brand and third-party products for its patrons. Associates conduct sales transactions, maintain stock and displays, and provide enthusiastic customer service across the store. The museum is building its brand and the retail store is a vital component of that growth. Teamwork is a staple throughout our entire operation. Associates work closely with other department's staff to create an unforgettable experience for all museum visitors. Retail Associates are managed by a team of Supervisors - all reporting to the Lead Product Manager. We believe in fostering our staff's abilities to learn and grow on the job. This is a great role to start your career and develop your workplace skills.

About the work (Primary Job Responsibilities):

• Associates provide exceptional customer service throughout the museum store, especially with upselling a variety of products and conducting sales transactions.
• This position is the first point of contact for visitors and customers, and (within given authority) must meet and exceed the expectations of all guests and meet or exceed service and sales targets.
• Associates may also be called upon to assist staff and visitors with directions and information about the museum galleries, amusements, attractions.
• Greet and assist all museum guests; effectively handle questions, sales, service, and payments for a variety of museum attractions, amusements, and products in accordance with established museum policies and procedures.
• Use initiative and enthusiasm to create exceptional guest experiences
• Build sales using various techniques such as add-ons, substitutions, and active listening.
• Maintain appearance and functionality of assigned areas: back-of-house facilities, store merchandise, collateral materials, guest queues, ticketing areas, register areas, stock rooms, and related spaces.
• Be knowledgeable about the museum, its history, programs, and special events and effectively communicate this information to guests.
• Facilitate internal communication, as needed, with critical support departments: Operations, HR, Administration, etc.
• Maintain the ability to work nights and weekends and extended schedules during peak periods. Provide availability updates and changes when necessary.
• Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 75 pounds short distances.
• Perform additional duties as required.

What you might be like:

• You are engaging and passionate about providing an exemplary experience for guests, with a smile.
• You have a background in retail, sales, and are driven to help people.
• You have excellent communication skills, and the ability to speak and connect to people of all kinds.
• You are a dependable and friendly individual that enjoys working with a team.
• You thrive working in a fast-paced, dynamic environment.
• You have the ability to work nights, weekends, and some holidays.
• Pertinent backgrounds include: Theater and other forms of Entertainment, Events, Hospitality, Customer Service, and Nightlife.
• Multilingual is a plus!
• Strong interpersonal skills and the ability to communicate effectively and clearly in stressful situations and maintain a calm demeanor.
• Must be a true self-starter and able to execute assignments independently.
• Strong work ethic and ability to work effectively as part of a team.
• High level of integrity and dependability with a strong sense of urgency and results-orientation.

Physical Demands / Work Environment

• The physical demands and work environment described in this job description is representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is required to stand, walk, sit, talk, listen, and use hands to operate museum exhibits. Vision requirements include close, distance, peripheral vision, depth perception and ability to adjust focus.
• The work environment is an indoor, climate-controlled public area of assembly. The noise level varies throughout the venue, some areas are very quiet while others contain reasonably high noise levels. There is ample lighting throughout the venue. There are no hazards and no protective devices worn or used in the office work environment.