Patient Care Coordinator

Job Description

Job Description

The Role, and Where It Leads

We are a boutique, patient-centered practice in Kensington. We strive to provide patients with the highest level of care and attention at all times.

We are adding a Patient Care Coordinator to our front office, with a defined growth path to Assistant Office Manager for the right person.

If you are the kind of person who notices the small things, who remembers a patient’s daughter’s name, and who wants a career rather than a desk, please keep reading.

What You Will Do:

• Welcome and onboard new patients so they feel cared for from the first call.
• Present treatment plans and financial options clearly and confidently.
• Own the daily schedule and keep it efficient and full.
• Manage our patient communication system, including email and recall outreach.
• Support practice marketing, including email campaigns, patient reviews, social media content, and community events.
• Support the office manager, the doctors, and the clinical team wherever needed.
• Follow through on assigned responsibilities.

What We Require:

• At least one year of dental office experience. This is firm.
• Comfort presenting treatment and discussing financial arrangements.
• Exceptional judgment and warmth with a discerning patient basehighly reliable, accountable, and consistent.
• Communicates professionally and compassionately.
• Is organized, proactive, and attentive to details.
• Light back-office or assisting experience is a meaningful plus. So is any marketing, social media, or design experience.

Schedule:

• Monday through Wednesday: arrive 7:30 a.m., patient hours 8:00 a.m. to 5:00 p.m.
• Thursday: arrive 6:30 a.m., patient hours 7:00 a.m. to 4:00 p.m.
• One partial Friday per month: 9:00 a.m. to 2:00 p.m.
• No evenings. No weekends.

What We Offer:

• Full-time.
• Paid time off, retirement plan, and dental benefits.
• Monthly performance bonus.

• A recently updated office with current technology.
• A close-knit, family-like environment where people genuinely look out for one another and show up for each other.