Customer Service Representative

We are actively interviewing for the following job, if interested please apply now.

About the Opportunity

We are looking to hire two Spanish and English speaking call center/customer service representative members to our team. If you thrive in a fast-paced environment, possess excellent multitasking skills, and are passionate about helping people navigate their financial goals, we want you on our team.

Note: Due to the on-site requirements of this role, candidates must reside within a manageable commute to our Fairfax, VA office. Please consider local traffic and ongoing construction patterns when applying.

Schedule & Hours

• Monday – Friday: 8:00 AM – 5:00 PM (On-Site in Fairfax, VA)
• Saturdays: 9:00 AM – 1:00 PM (Remote, every other Saturday. A company laptop will be provided for your weekend shifts).

What You'll Do

• High-Volume Member Support: Serve as the primary point of contact, efficiently handling 80+ inbound calls per day in both English and Spanish.
• Problem Resolution: Resolve member inquiries regarding accounts, transactions, and financial products with empathy and strong problem-solving skills, always striving for first-contact resolution.
• Account Maintenance: Accurately update and maintain member records while strictly adhering to compliance procedures, fraud prevention, and federal regulations,
• Loan Servicing: Assist with loan support duties including processing payments, providing principal balances, preparing payoff statements, and facilitating balance transfers.
• Financial Guidance: Identify member needs and proactively recommend appropriate financial products and services to support their goals.

What We’re Looking For

• Language Skills: Full fluency in both English and Spanish (written and verbal) is required.
• Experience: Minimum of 1 year of experience in a fast-paced contact center or financial institution environment is preferred. Experience with banking operations, loan applications, or account management is a major plus.
• Technical Proficiency: Strong ability to navigate multiple screens and CRM systems simultaneously while communicating clearly with members.
• Education: High school diploma or equivalent (GED).
• Clearances: Must be able to successfully pass a skills assessment, credit check, comprehensive background check, and fingerprinting.

Why Join Us?

You will be joining a highly collaborative organization that values teaming up, serving with purpose, and taking ownership of your career growth. We provide comprehensive, paid training to ensure you are fully equipped to succeed and make a positive impact on the community we serve.