Freight Operator

Freight Elevator Operator

Empire State Realty Trust, Inc. is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of March 31, 2026, ESRT's portfolio is comprised of approximately 8.0 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units.

The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified as a Great Place to Work by the global authority, Great Place to Work, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.

Position Summary

The Freight Elevator Operator plays a critical role in ensuring the safe, efficient, and secure movement of materials, equipment, and personnel throughout the building. This position is responsible for operating all freight elevators, assisting contractors and delivery personnel, and maintaining a clean and orderly freight environment. The role requires strong physical stamina, the ability to lift and maneuver heavy materials, and strict adherence to building security protocols. The Freight Elevator Operator supports daily building operations, construction activities, and tenant moves while providing excellent service to staff, visitors, and contractors. Additional duties include performing periodic cleaning tasks, supporting inclement weather operations, completing detailed incident reports, and following management direction to maintain smooth building operations.

Responsibilities

• Run all Freight elevators in the building
• Ensure all Visitors have security clearance before accessing freight
• Stand for long periods of time without a break
• Pick up trash and bring it to designated area during the day
• Assist contractors with loading and unloading elevator
• Push container to and from cars that weigh in excess of 100lbs
• Move control levers or push buttons to control movement of the elevator
• Transport freight from elevator to designated area using hand truck if needed
• Work overtime hours if needed for projects including construction projects and/or Tenant moves
• Clean up freight areas and landing after construction/ demo projects and ensure all landings are mopped clean before leaving
• Move/ lift heavy materials (construction containers)
• Contact management for any delivery that is not authorized
• Monitor removal of material from Building
• Ensure building passes are current and approved by BMO
• Periodically spot check and mop interior stairwells as needed
• Operate elevator to transport materials, equipment and/or passengers between floors of the building
• Respond to calls going up and down as needed; give passage to building staff, construction workers and daily deliveries
• Periodically clean and vacuum elevator tracks to ensure proper door closing at elevator landing
• Assist deliveries being pulled into freight/ pushed out on floors, if needed
• Assist staff in inclement weather, up to and including snow removal (shoveling/ snow blowing, de-icing, etc.)
• Use additional force to operate/ close freight doors when needed (interior updraft)
• Provide detailed accident reports to Management, when needed
• Obtain Fire Safety Director Certificate (FSD) if needed
• Work as directed by supervisor

What Success Looks Like

• Success in this role means consistently operating all freight elevators safely and efficiently while maintaining strict safety and security protocols for visitors, contractors, and deliveries. It involves providing professional and proactive service, keeping all freight areas clean and organized, and demonstrating the physical stamina required to move heavy materials throughout the day. A successful operator is dependable, punctual, and adaptable to overtime or changing building needs. They respond quickly to calls, support building operationsincluding during inclement weatherand document incidents accurately while exercising good judgment in handling unauthorized deliveries or safety concerns.

Required Skills/Abilities

• Must be fluent in English
• Ability to communicate clearly via 2-way communication radio

Education & Experience

• Experience in building operations or facilities support (12 years)
• Experience operating freight or service elevators
• Experience assisting with deliveries, contractors, or material handling
• Experience working in a fast-paced building environment
• Experience with construction support, tenant moves, or loading dock work
• Experience following safety/security protocols
• Experience with basic cleaning or maintenance duties
• Customer service experience

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors.

• Adaptable you are a self-starter who's able to quickly digest and execute new processes to work both collaboratively and independently
• Dynamic you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
• Dependable you take a strong sense of ownership and accountability over your work
• Passionate you keep up with industry trends and are excited about the potential to propel the industry forward with a "roll-up-your-sleeves" attitude
• Curious you consistently look for new ways to work smarter, not just harder
• Ethical you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture
• Positive you possess a service-oriented attitude with excellent follow through

Benefits

• Benefits as per Local 32BJ Collective Bargaining Agreement.

$24.04 - $32.05 an hour

ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.