Sales Manager

Job Title

Sales Manager

Job Description

Position Summary: Perfumes LA is seeking an energetic and dynamic Sales Manager to lead our team and drive store performance. This role is crucial in ensuring excellent customer experiences, managing daily operations, optimizing sales, and mentoring our employees. The ideal candidate will have strong leadership skills, a customer-centric approach, and the ability to thrive in a fast-paced retail environment.

Mission Statement: At Perfumes LA, our mission in wholesale is to support and serve small and medium minority individuals and businesses by helping them use fragrances to elevate their lives. In retail, we aim to expose and improve the personal and invisible style of everyone we meet through knowledge and exceptional service.

Key Responsibilities:

• Scheduling and Planning: Develop and manage daily, weekly, and monthly employee schedules to maintain optimal staffing. Create operational plans to meet sales targets and improve customer satisfaction. Assign and adjust tasks based on staff strengths and store needs.
• Customer Service Excellence: Maintain high customer service standards and ensure all staff are trained on best practices. Handle customer exchanges, returns, inquiries and store credit transactions efficiently. Resolve customer complaints and escalate issues as needed.
• Store Operations: Oversee store opening and closing procedures, including daily reporting and cash handling. Maintain store cleanliness, organization, and security. Supervise the Customer Service Representative (CSR) to effectively manage customer flow and inquiries.
• Order and Inventory Management: Manage order picking, fulfillment, and shipping processes for wholesale and retail customers. Oversee inventory levels and ensure timely restocking and organization. Document and manage returns, backorders, and customer inquiries.
• Counterpoint (CP) System Management: Utilize the Counterpoint system for sales transactions, inventory management, and reporting. Train staff on the effective use of Counterpoint software and troubleshoot system issues.
• Visual Merchandising: Plan and execute changes to store displays and layouts to align with promotions and new product launches. Maintain a visually appealing store environment to attract both retail and wholesale customers.
• Emergency and Contingency Planning: Develop and implement emergency procedures for power outages, security incidents, and other events. Train staff on emergency protocols and manage backup procedures for critical systems.
• Employee Management and Development: Onboard and train new employees, conduct regular performance reviews, and set development goals. Resolve conflicts and foster a positive, inclusive work environment. Implement employee incentive and recognition programs to drive engagement and retention.

Requirements Qualifications:

• Proven experience as a Sales Manager, Retail Manager, or similar role.
• Strong leadership skills with a focus on customer service and team development.
• Experience with inventory management and order fulfillment processes.
• Proficiency in using POS systems (experience with Counterpoint is a plus).
• Excellent communication, organizational, and problem-solving skills.
• Ability to work a flexible schedule, including weekends and holidays.

Preferred Skills:

• Experience in visual merchandising and store layout planning.
• Background in both retail and wholesale sales environments.
• Bilingual in English and Spanish.