On-Call Reservations Desk Clerk

Reservations Desk Clerk-On Call

The Reservations Desk Clerk-On Call is an overnight position that typically serves by answering urgent calls for Legacy Hotel. Typical shifts are 11pm-7am (Monday - Saturday) and 11pm-1:30pm (Sunday). On-Call Clerks serve on a rotating schedule. Because of the nature of the position, On-Call Reservations Desk Clerks must live within 10 minutes of campus, be able to answer the phone for the entirety of assigned shifts, and be able to respond in-person to the Legacy Hotel within 20 minutes.

Essential Job Functions:

• Above average customer service skills
• Able to multitask
• Basic computer skills
• Above average math skills
• Effectively and confidently deal with stressful situations
• Maintain a professional appearance and attitude
• Abide by the standards and guidelines set forth in the Policy Manual
• Ability to work nights, weekends, and holidays year-round when needed

Legacy Hotel

• Be personable and interact with everyone that walks into the lobby
• Stand for long periods of time if necessary
• Respond to emails
• Communicate with other employees and departments on campus
• Accurately process guest reservations and check guests in and out of the Hotel
• Process guest payments
• Run the night audit
• Answer telephone calls
• Professionally and promptly address guests' concerns and questions, including taking requested items to a guest's room
• Maintain a clean and professional work environment
• Inspect cleanliness and orderliness of hotel rooms
• Answer phone calls for Legacy Hotel maintenance emergencies
• Dispatch Facilities on call technicians to resolve emergency maintenance issues
• Maintain a front desk presence during key Southern Seminary events (i.e., Trustees, Preview Days, graduation, D3 Conference)

Student Housing

• Answer phone calls for Southern Seminary residential maintenance emergencies
• Dispatch Facilities on call technicians to resolve emergency maintenance issues
• Provide detailed reports of on call maintenance emergencies and resolutions to the Southern Seminary Student Housing office

Performs other duties as may be assigned by the supervisor.

Education:

The person in this position is not required to have any particular educational background.

Experience:

The person in this position is preferred to have at least one year in the customer service, sales or hospitality industry and must have some accounting experience.

Supervision:

The person in this position will supervise no one.

The person in this position will report to the Front Desk Supervisor.

Work Environment:

The person in this position will be on call primarily at their dorm/apartment on campus. When necessary, the on-call clerk will occasionally have to visit guest rooms requiring them to go outside and be exposed to the weather. They will also have to work in a hotel office when needed. This person should be able to lift up to 35 lbs.

Equipment:

The person in this position will use the following equipment: computer, copier, printer, and other generic office equipment.