Customer Service Rep 1

Job Title

Customer Service Rep 1

Job Description

As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact Build your career where it matters and protect lives in the community where you live, work, and play
• Enjoy Workplace Flexibility Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work with a Dynamic and Diverse Team Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work Be part of making an impact in public health alongside dedicated people just like you

As a Customer Service Rep 1 with the Georgia Department of Public Health, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.

Location: North Georgia Health District Office - Dalton, GA

Job Responsibilities

Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.

• Will answer calls and schedule appointments for six counties within the health district
• Resolves any issues involving scheduling
• Will remain updated on information regarding the programs offered throughout the counties
• Assist with interpreting when needed
• Transfer calls to appropriate department
• Ability to multi-task and handle multi-phone lines
• Work within M&M software system

Minimum Qualifications

High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required. Bi-lingual-(English/Spanish) Preferred Qualifications

• Medical Office Experience
• Two (2) years of medical appointment scheduling experience
• Knowledge of working within M&M software system

Additional Information

Current State employees are subject to State Personnel Board rules regarding salary.

CBH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered.

All positions require criminal history record check. Required education credentials, license, certification and/or registration must be submitted prior to employment in the position. Some positions require pre-employment drug testing in which the applicant who is offered the position will be required to successfully complete.

As an employee of CBH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

This announcement is open to all persons meeting minimum qualifications. If special accommodations are needed, contact the District Personnel Office at View phone number on click.appcast.io.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

This posting is subject to close at any time once a satisfactory applicant pool has been identified.

For more information regarding employment within the North Georgia Health District, please log on to our website at

CBH is an Equal Opportunity Employer

Georgia Department of Public Health