Customer Service Representative (Job #33357)

Job Description

Job Description

Remote | Monday–Friday | $16/hr + Paid Training

Help Your Community Keep the Lights On, From Home

Every day, families in our region face hard choices about paying their utility bills. As a Customer Service Representative / Call Center Representative with InnoSource, you'll be the person on the other end of the phone who helps them find a way through. We're partnering with a respected local organization to build a team of caring, dependable people, and we're hiring now.

The Quick Facts

• Schedule: Monday through Friday. Your weekends stay yours.
• Location: Remote, open to Ohio and Pennsylvania residents within a 2-hour radius of Pittsburgh, PA
• Pay: Starting at $16.00/hour , with opportunities for raises and bonuses
• Training: Paid and fully remote

What You’ll Do

You'll take inbound calls and make outbound calls, answering questions and resolving concerns for customers seeking help with their utility costs. You'll walk callers through applications for assistance programs, review their income documentation, and make sure everything is processed accurately so eligibility can be determined. Along the way, you'll keep clear, organized customer records and work closely with your teammates and supervisors to hit program goals.

You'll Do Well Here If You...

• Are patient and friendly, even when a caller is stressed or frustrated
• Stay calm and positive when the day gets busy
• Feel comfortable with Microsoft Windows and Office and pick up new systems quickly
• Want work that feels meaningful at the end of the day

What You Get

• Health and life insurance, dental reimbursement, and more
• Work-from-home flexibility
• A supportive team that notices your effort and celebrates your wins
• Ongoing coaching and support, plus clear paths to grow, including advancement opportunities after transitioning to a full-time role with our client

Ready to Make Your Calls Count?

If you want a steady weekday schedule, a home office, and a job that helps real people, we'd love to hear from you. Apply today to start your journey as a Customer Service Representative / Call Center Representative with InnoSource!

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

By submitting this application, you consent to receive SMS messages from InnoSource related to recruiting, interview scheduling, employment opportunities, and related communications at the phone number provided above. The SMS frequency may vary. Data rates may apply. For assistance, reply HELP. Reply STOP to opt out of receiving text messages. Please review our Privacy Policy and Terms & Conditions.

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

InnoSource is built on the premise that through a well-designed process and passion, we can change the way people think about staffing firms. We have been Putting Passion to Work for over 25 years across North America, with a wide range of employers - mid-sized businesses to the Fortune 500.

We're serious about acquiring and retaining the highest quality talent. So we offer a benefits package that is among the best in the industry. It's one of the reasons our primary source of candidates is the employed workforce. They are excited and eager for this career opportunity, not resigned to it.

Highly qualified and passionate individuals in a well-matched environment create success. InnoSource's core competency is matching qualified and motivated candidates with long-term career opportunities at our high quality client companies.

Company Description

InnoSource is built on the premise that through a well-designed process and passion, we can change the way people think about staffing firms. We have been Putting Passion to Work for over 25 years across North America, with a wide range of employers - mid-sized businesses to the Fortune 500.\r\n\r\nWe're serious about acquiring and retaining the highest quality talent. So we offer a benefits package that is among the best in the industry. It's one of the reasons our primary source of candidates is the employed workforce. They are excited and eager for this career opportunity, not resigned to it. \r\n\r\nHighly qualified and passionate individuals in a well-matched environment create success. InnoSource's core competency is matching qualified and motivated candidates with long-term career opportunities at our high quality client companies.