Patient Services Associate (PSA)

Job Responsibilities:

• The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets.
• The PSA is responsible for the arrival and/or departure activities of patients in practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. The PSA may function in physician practice or a call center environment.
• Rotation between PSA functions and/or departments may be required.

Skills:

• 2+ years of patient service experience in radiology
• Experience in managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities
• EMR (Epic) experience preferred

Education/Experience:

• High school diploma.