Director of Operations

Job Description

Director of Operations

StevenDouglas is partnering with a well-established, family-owned company to find its next operations leader over product support. The company has served customers across Wisconsin for decades, offering equipment sales, service, parts, and rentals, and is building a strong leadership team for its next stage of growth.

The Opportunity

This leader runs the service and parts organization across multiple Wisconsin branches, which makes up most of the company’s day-to-day operations. You’ll lead five managers and a team of about 25, and you’ll be one of the key leaders shaping how the business supports its customers after the sale. This role is strategy-focused, but it’s also hands-on. You’ll set direction and improve processes, and you won’t hesitate to jump in and solve problems with your team when it counts.

What You’ll Do

• Lead, coach, and develop a team of service and parts managers
• Find practical ways to improve processes, efficiency, and the customer experience
• Work through day-to-day challenges calmly and help the team keep moving forward
• Build relationships with key customers and be the face of product support
• Partner closely with the CEO and leadership team, communicating openly and raising issues early
• Visit branches on occasional day trips (no overnight travel)

What You Bring

• Proven leadership experience managing managers, with a team of 20+
• A track record of process improvement in a fast-moving, variable environment
• A calm, solution-oriented approach and a service-first mindset
• Openness to feedback and a collaborative leadership style
• Mechanical aptitude and real interest in learning heavy equipment (industry experience is a plus, not a requirement)
• Comfort with technology, including basic computer setup and troubleshooting
• Strong job stability and a desire to grow with one company long-term