Customer Operations Specialist

Customer Operations Specialist

Viant is a global medical device design and manufacturing services provider that partners and innovates with customers to provide the highest quality, life enhancing medical devices. With nearly 6,000 associates across 24 locations worldwide, we offer a unique combination of small-company service and attention with big-company resources. For more information, visit viantmedical.com.

As a Customer Operations Specialist you will be responsible for managing customer service activities for both internal and external customers, ensuring timely and accurate communication, order management, and quoting processes. The ideal candidate will be technically knowledgeable about site products and services and will collaborate cross-functionally with Operations, Planning, Engineering, Quality and Sales to meet customer needs with speed, accuracy, precision and exceptional customer service.

Benefits

• Medical, dental, and vision benefits- effective on date of hire
• Generous paid time off benefits and 11 paid Holidays
• Company-paid life insurance
• 401k plan with company match

Well-Being

• Low-cost nutrition and mental health visits
• Up to $150-off your gym membership annually
• Discounted Pet Insurances for your furry friends
• Access to individualized financial planning meetings
• Employee Discount Program with savings on electronics, home goods, gym equipment, and more
• Discounted family caregiving support

Career Growth

• Tuition Reimbursement
• On-site Training Programs
• Defined Career Path for advancement in role and compensation
• New Hire On-boarding Training Plans

What You'll Do

• Serve as the primary point of contact for customer communications and issue resolution.
• Build and maintain strong relationships with customers and partners with Sales for strategic accounts.
• Understand and communicate customer requirements across internal teams.
• Ensure compliance with customer contractual obligations.
• Execute contract reviews and support order entry processes.
• Manage standard and repeat product quotations.
• Collaborate with Planning, Operations, Engineering, and Quality to meet customer expectations.
• Monitor and communicate expedite requests and recovery plans.
• Coordinate finished goods configuration to ensure accuracy in revision, pricing, and specifications.
• Support Technical Solutions group for new product quotations.
• Drive performance on key metrics including On-Time Delivery, Order Acknowledgement Cycle Time, and Quote Cycle Time.
• Assist with other Supply Chain related duties as required.

Qualifications

• Associate's degree required; Bachelor's degree preferred
• Proficiency with Microsoft Office applications (Excel, Outlook, Teams, Word, PowerPoint)
• Sales, service, and customer relationship management acumen
• 2-4 years of relevant customer operations, customer service, or order management experience, preferably in a manufacturing or regulated environment
• SIOP (Sales, Inventory & Operations Planning) experience preferred
• IQMS or similar ERP system experience preferred

Viant provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Viant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.