Strategic Operations Manager, Uber Direct

About The Role Uber Direct enables merchants to unlock last‑mile delivery by tapping into Uber's expansive logistics network and marketplace. Delivering a high‑quality, reliable experience is central to our value proposition—ensuring orders are fulfilled efficiently, consistently, and at scale. As a Strategic Operations Manager on the Direct Ops team, you will drive improvements across key operational pillars including reliability, merchant experience, and overall delivery quality for the US&C Direct business. This role blends strategic thinking with hands‑on execution, requiring strong problem‑solving, operational optimization, data analysis, and project management skills. You should be comfortable navigating ambiguity, working in a fast‑paced environment, and taking ownership of complex, cross‑functional initiatives. In this highly collaborative role, you will partner with teams across Local Operations, Commercial, Marketplace Operations, Product, and Finance to identify opportunities, execute initiatives, and scale best practices across the business. You will leverage data to uncover insights, diagnose root causes of operational challenges, and inform decision‑making across a variety of domains. Depending on focus areas, this may include improving merchant performance, optimizing fulfillment and delivery workflows, or enhancing overall system reliability. This is a highly analytical role that requires strong proficiency in SQL and experience working with large datasets to drive measurable business impact. This is an exciting opportunity for someone who is passionate about operations, enjoys connecting strategy to execution, and is motivated to shape how Uber Direct evolves within the broader Delivery ecosystem. What You’ll Do Direct Strategy & Optimization: Proactively scope and lead multiple projects to improve the Direct business; take accountability for project outcomes, ensure delivery on project critical metrics, and keep others informed of progress. Data-Driven Decision Making: Analyze sophisticated data, build models, and aggregate insights to drive key business decisions and policies. Define critical metrics and develop dashboards to track business performance; report findings to senior leadership to define long‑term strategy and decision‑making. Cross‑Functional Collaboration: Serve as a bridge between Operations, Product, Tech, and Finance. Advocate for operational needs in the product roadmap and ensure that new features align with the unique requirements of the B2B Grocery merchants. End-to-End Project Management: Scope, launch, and scale high-priority projects. Take ownership of the full lifecycle—from initial ideation and financial modeling to execution and post-launch measurement. Basic Qualifications 2‑3+ years of professional work experience in a related field (start‑up, operations, strategy, analytics, tech). Excellent written and verbal communication skills. Strong problem‑solving, Excel/Google Sheets, and SQL proficiency and AI tooling. Experience creating dashboards (Tableau/Datastudio/Looker) and KPIs tracking. Bachelor’s degree in a technical field like Engineering, Mathematics, STEM, or other related field. Ability to build deep cross‑functional relationships across a broad organization, foster collaborative work environment, and understand problems from diverse perspectives. Humility and empathy are critical to success in this role. Preferred Qualifications Ability to thrive in a fast‑paced and ambiguous environment. Excellent organization, time management and prioritization skills; proven ability to balance multiple critical tasks and consistently deliver against hard deadlines. Strong written and verbal communication skills and ability to synthesize information quickly, distill key takeaways, and weave insights into a compelling story that clarifies and inspires. For New York City, NY-based roles: The base salary range for this role is USD $106,000 per year — USD $118,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD $106,000 per year — USD $118,000 per year. All US locations: Eligible to participate in Uber’s bonus program, may be offered an equity award and other types of compensation. Full‑time employees are eligible to participate in a 401(k) plan and will also be eligible for various benefits. Ready to Ride? This isn’t the kind of place where you follow a playbook – it’s where you help write one. If you’re driven by impact, energized by challenge, and ready to shape how the world moves — we’d love to hear from you. You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Offices remain key to collaboration and Uber’s culture. Unless approved for full remote work, employees must spend at least 50% of their time in‑office. Some roles, such as those at greenlight hubs, require full‑time in‑office presence. Ask your recruiter for details about this role’s requirements. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 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