Parts Counter Sales

Heavy-Duty Parts Counter Specialist

Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.

Ready to take your parts career to the next level? For over a century, Bergey's Inc. has built a reputation for excellence, integrity, and unbeatable customer service. We're a fast-growing, family-owned company with 50+ locations and more than 1,800 team members across PA, NJ, DE, and MD — and we're looking for energetic, motivated people to join our winning team! At Bergey's, YOU matter. We invest in your growth, celebrate your strengths, and give you the tools to succeed both personally and professionally.

Our benefits are designed to reward, support, and empower you:

• Competitive vacation & PTO
• Paid holidays
• 401(k) with profit sharing
• Medical, dental & vision coverage
• Employee Assistance Program
• FSA & HSA plans
• Life insurance
• Tons of advancement opportunities
• Paid training
• Employee referral program
• Employee discounts

What This Role Is All About

As a Heavy-Duty Parts Counter Specialist, you'll be the go-to expert for customers who rely on your knowledge, accuracy, and enthusiasm. You'll help customers find exactly what they need over the counter, on the phone, or through the shop. This is a high-energy position where every day brings new challenges and opportunities!

Shift: Full Time Day-Shift

Pay: $20.00-$30.00/hour based on experience

Essential Duties:

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, provide price quotes and other information.
• Provides high level of service to internal and external customers.
• Pull and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notify the service advisor and the customer when special ordered parts have been received.
• Notify the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Assist outside sales representatives with their orders.
• Make sure all internal requests for parts are billed on service repair order.
• Receive payment from retail customers or obtain credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensure that all customers receive their copy of the invoice.
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issue and tracks requested shop tools to technicians.
• Keep orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Set up orders for daily shipment, delivery or pick-up.
• Solicit assigned accounts by phone.
• Participate in all training programs that are made available.
• Keep current on new products and product updates.
• Other tasks as assigned.

Successful completion of pre-employment background checks and drug screening Mack, Volvo, Cummins parts or service experience a huge plus! Bergey's is an Equal Opportunity Employer.