Scheduling Assistant II

Callout:
This is a Hybrid role - three days office a week.


Serve as central point of contact for all incoming customer calls/emails
Address customer questions/concerns as much as possible
Delegate to appropriate individual/group if unable to address
Log customer calls and report out weekly


Assist schedulers with proactive customer contacts throughout job scheduling process
Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.)
Schedule customer appointments, issue reminders/confirmations
Maintain log of all communications to report out weekly


Provide other scheduler assistance as needed
Assist in creating work packets
Assist in processing bundled job cards
Remove job holds once verified
Create IVR appointments
Assist in WO close out
Schedule temp disconnects
Investigate property damage claims and schedule work if liability is determined