US Technology - Senior Technologist (Houston)

Senior TechnologistThe Opportunity: As a Senior Technologist, you will support information technology operations through front-line technical assistance, troubleshooting, and maintenance of computer systems, software, and hardware within our Internal Firm Services practice. As an Administrative level professional, you will deliver dependable support to internal teams, stay organized across shifting priorities, communicate clearly, and address issues with a practical, collaborative approach. In this role at PwC, you will help maintain smooth IT services, respond through multiple channels, and support day-to-day technology needs that keep work moving efficiently.Responsibilities:Providing front-line technical support for computer systems, software, and hardware across multiple service channelsTroubleshooting incidents and recurring issues using ServiceNow ticketing workflows and documented resolution stepsMonitoring support requests, prioritizing incoming work, and escalating complex cases when neededInstalling and configuring approved software, devices, and user access settings for internal teamsDiagnosing system, network, and application issues to restore service and reduce downtimeApplying incident management methods to track root causes, identify patterns, and support long-term fixesDocumenting resolutions, knowledge articles, and standard procedures to support consistent service deliverySupporting IT operations activities such as infrastructure updates, security checks, and technical change executionWhat You Must Have:At least a High School Diploma or the equivalent degreeAt least 1 years of experienceWhat Sets You Apart:Delivering IT support within practice support environmentsApplying ServiceNow ticketing tools for incident resolutionTroubleshooting software, systems, and infrastructure issuesCommunicating clearly across varied audiences and situationsAdapting quickly to changing priorities and assignmentsLearning new technologies and sharing practical knowledgeTravel Requirements: Up to 20%The salary range for this position is: $35,500 - $109,120. For residents of Washington state the salary range for this position is: $35,500 - $124,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.