Administration Clerk

Job Description

Job Description

BC forward is currently seeking a highly motivated Administrative Assistant for an opportunity in Remote (Local to Phoenix AZ 85012/ Tucson, AZ 85714)

Position Title: Administrative Assistant

Location: Phoenix AZ 85012/ Tucson, AZ 85714 Only

Expected Duration: 3+ months contract (with possible extension)

Job Type: Contract, 40 HRS WEEKLY

Anticipated Start Date: Sep 14, 2026

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Job Description

We are seeking an Administrative Assistant to join our team. The ideal candidate will have experience in switchboard operations, case coordination, and claimant support and a proven ability to manage scheduling, communications, and documentation with accuracy.

Responsibilities:

Operate the switchboard to answer, direct, and transfer calls, manage visitor check-ins, take messages, provide information, and maintain records.

Handle emergency calls, monitor alarms, manage paging systems, sort mail, and provide basic customer service.

Locate specialized doctors near claimants to complete Disability Evaluator requests and schedule consultative examinations (CE), including follow-up calls.

Print CE materials, assemble mailing packets, and transmit CE paperwork via fax to providers as needed.

Respond to inquiries from claimants, vendors, and other parties regarding claim status or transportation assistance, including mailing bus passes.

Notify claimants of appointments and pending paperwork. Contact doctors for follow-up reports and instructions, and hospitals for authorizations and reports.

Liaise with claimant attorneys and other representatives to address basic status questions.

Contact claimants, attorney representatives, medical sources, and other parties as directed to assist claim adjudicators.

Disseminate and track daily assignments to ensure completion using a tracking system.

Conduct case development activities requiring analysis and judgment.

Required Skills & Qualifications:

Proficiency with multi-line phone and switchboard systems, paging systems, and basic office equipment, including fax and printers.

Strong organizational and tracking skills with attention to detail in scheduling and documentation.

Clear communication skills to interact with claimants, medical providers, hospitals, vendors, and attorneys.

Experience supporting case or claim processing in an administrative setting.

Preferred Skills:

Experience in healthcare, disability evaluations, or government services environments.

Familiarity with appointment scheduling systems and case tracking tools

If interested, please respond with the best phone number to reach you at. I would love to set up a phone screen and get to know you better and introduce myself and BCforward

Benefits:

BC forward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BC forward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BC forward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BC forward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale.  Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.  Our strong culture and clear values have enabled BC forward to become a market leader and best in class place to work.

BC forward is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BC forward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum.  As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information.  BC forward will only use this information to complete the recruitment process.

This posting is not an offer of employment.  All applicants applying for positions in the United States must be legally authorized to work in the United States.  The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position.  Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.