Residents Club/Recreation Assistant

Job Description

Job Description

Core Values

• Adhere to the core values of Resource Property Management: Honesty, integrity, respect, and courtesy are the cornerstones by which our company functions. We value all clients and strive to provide professional and efficient management services. 

Competencies

• Communication Skills
• Business Acumen
• Customer/Client focus
• Decision Making Skills
• Results Driven Management
• Conflict Resolution
• Marketing
• Event Planning

Working conditions and Physical requirements

• Must be able to work under pressure, meet deadlines, while providing exemplary customer service.
• Ability to perform the essential job functions safely and successfully with RPM’s internal procedures and policies as well as all related employee handbooks and training/safety manuals.
• Maintain regular, punctual attendance consistent with RPM policies & practices.
• Lift and carry up to 20 pounds
• Must be able to talk, listen, and speak clearly on telephone.

Core Duties, Responsibilities and Essential Functions

• Answer all phone calls. Return all calls and emails within 24 hours. Check voicemail throughout the day.
• Update and respond to Resident’s Club Voicemail. The message should be updated each season and holiday and voicemails

• Provide excellent customer service to board members, owners/residents courteously, timely and efficiently.
• Coordinate events and social activities at The Residents’ Club.
• Report emergencies to General Manager or building manager immediately. 
• Utilize Vantaca for management of the community. Includes updating calendars and reservations. Coordinating the scheduling of fitness classes and pool events.
• Coordinate the communications of the community to include meeting notices via email and posting on building bulletin boards. Generate eblasts to owners.
• Organize and set up the water, cups, coffee, or any other necessary supplies prior to a meeting.
• Process applications for the rooms at the Residents’ Clubhouse. Take clubhouse/social room reservations; make sure all monies and paperwork are handled prior to reservation; post reservation notice; track all reservations on a spreadsheet.
• File association records and purge files annually. Records may NOT be destroyed without board approval.
• Gather application forms and waivers from participants as needed. Provide management with copies of all application forms.
• Contact maintenance or vendor as needed for upkeep of the Resident’s Clubhouse.
• Order supplies as directed as needed or by management.
• Special projects or other duties that may arise from time to time. Coordinate flexible schedule as needed if presence is required for weekend event.
• Become familiar with, and update Point Brittany cable channel transmissions.
• Work with Communications Committee to finalize the Point Brittany Newsletter. Core Values
• Adhere to the core values of Resource Property Management: Honesty, integrity, respect, and courtesy are the cornerstones by which our company functions. We value all clients and strive to provide professional and efficient management services. 
• Competencies
• Communication Skills
• Business Acumen
• Customer/Client focus
• Decision Making Skills
• Results Driven Management
• Conflict Resolution
• Marketing
• Event Planning
• Working conditions and Physical requirements
• Must be able to work under pressure, meet deadlines, while providing exemplary customer service.
• Ability to perform the essential job functions safely and successfully with RPM’s internal procedures and policies as well as all related employee handbooks and training/safety manuals.
• Maintain regular, punctual attendance consistent with RPM policies & practices.
• Lift and carry up to 20 pounds
• Must be able to talk, listen, and speak clearly on telephone.
• 
  Core Duties, Responsibilities and Essential Functions
  
  
  
• Answer all phone calls. Return all calls and emails within 24 hours. Check voicemail throughout the day.
• Update and respond to Resident’s Club Voicemail. The message should be updated each season and holiday and voicemails
• Provide excellent customer service to board members, owners/residents courteously, timely and efficiently.
• Coordinate events and social activities at The Residents’ Club.
• Report emergencies to General Manager or building manager immediately. 
• Utilize Vantaca for management of the community. Includes updating calendars and reservations. Coordinating the scheduling of fitness classes and pool events.
• Coordinate the communications of the community to include meeting notices via email and posting on building bulletin boards. Generate eblasts to owners.
• Organize and set up the water, cups, coffee, or any other necessary supplies prior to a meeting.
• Process applications for the rooms at the Residents’ Clubhouse. Take clubhouse/social room reservations; make sure all monies and paperwork are handled prior to reservation; post reservation notice; track all reservations on a spreadsheet.
• File association records and purge files annually. Records may NOT be destroyed without board approval.
• Gather application forms and waivers from participants as needed. Provide management with copies of all application forms.
• Contact maintenance or vendor as needed for upkeep of the Resident’s Clubhouse.
• Order supplies as directed as needed or by management.
• Special projects or other duties that may arise from time to time. Coordinate flexible schedule as needed if presence is required for weekend event.
• Become familiar with, and update Point Brittany cable channel transmissions.
• Work with Communications Committee to finalize the Point Brittany Newsletter.

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