Office Coordinator & Training Lead (Mobile Medical Practice)

Job Description

Job Description

Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Professional Development & Advancement Opportunities

Position Summary

We are seeking a highly organized, compassionate, and proactive Office Coordinator & Training Lead to support the daily operations of our mobile medical practice with a small administrative office footprint. This role is ideal for a healthcare professional who thrives in dynamic environments, enjoys training and supporting staff, and is passionate about improving patient access and operational efficiency.

The Office Coordinator & Trainer will oversee front-desk and administrative operations, support mobile and clinic-based workflows, assist with compliance and HR coordination, and serve as a key trainer and resource for non-clinical staff across multiple service lines.

Key Responsibilities

Front Office & Patient Coordination

• Greet, check in, and check out patients with professionalism, warmth, and discretion
• Manage incoming calls, emails, portal messages, and scheduling requests
• Verify patient documentation, insurance eligibility, and payment information prior to visits
• Collect co-payments and outstanding balances while maintaining accurate financial records
• Assist patients with telehealth setup, patient portals, and urgent communication needs
• Coordinate with staff to patients are scheduled in accordance with the master patient list
• Coordinate with other agencies to ensure orders, supply requests for pts are sent on time

Operations & Office Coordination

• Oversee day-to-day administrative operations for a mobile medical practice and small office
• Act as Office Manager for Quality Psychiatric Care and Quality Wound Care
• Coordinate schedules for non-clinical staff (reception, scheduling, billing support)
• Ensure accurate data entry, filing, scanning, mail, and e-fax processing
• Order supplies, manage inventory, and monitor operational needs
• Ensure cleaning and maintenance services are completed as scheduled

Training & Staff Support

• Serve as Office Trainer for new and existing non-clinical staff
• Develop and deliver onboarding, workflow training, and refresher sessions
• Support receptionists, schedulers, billers, coders, and administrative assistants
• Assist with workflow optimization and communication between providers, nurses, and staff

Compliance & Quality Assurance

• Maintain strict HIPAA compliance and safeguard patient confidentiality
• Ensure adherence to HIPAA, OSHA, and other applicable healthcare regulations
• Support audits, documentation standards, and quality improvement efforts

Administrative & Cross-Functional Support

• Assist the HR department with scheduling, onboarding coordination, and administrative tasks
• Assist with Chronic Care Management (CCM) workflows as assigned
• Serve as receptionist at future locations as the practice expands
• Provide caregiving support under Acti-Kare and Quality of Life (QoL) as needed

Qualifications

Required

• High School Diploma or equivalent
• MediClear Certification or equivalent HIPAA credential
• Minimum 1 year of experience in healthcare administration, medical reception, or patient-facing healthcare services
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Proficiency in Microsoft Office Suite and electronic medical record (EMR) systems
• Excellent verbal and written communication skills
• Ability to remain calm, compassionate, and professional in sensitive situations

Preferred

• Associate’s Degree or higher in Healthcare Administration or related field
• Experience in mobile medical practices, behavioral health, wound care, or home-based services
• Prior experience training or onboarding staff
• Familiarity with CCM, scheduling systems, and insurance verification

Why Join Our Team

• Mission-driven, patient-centered healthcare organization
• Supportive leadership and collaborative team culture
• Opportunity to grow with a rapidly expanding mobile medical practice
• Meaningful work improving access to psychiatric, wound care, and community-based services

"Quality of Life" is a lifestyle. We believe in providing a comprehensive care plan; our mission is focused on the community. Our staff regularly does events in the community. This is aimed at improving trust, improving communication, and finding out the needs of those we serve. We have primary care, psychiatry, and wound care, and we have two PASs in which we serve. We are a multi-specialty company, faith-based, and we believe Jesus is the hope we try to provide with our care. Many say it, but our fruits show it. If this is offensive to you, we do not aplogize but you should know who we are before you apply. We have a paster on staff and our own virtual prayer room. The medication we try to prescribe is hope. IF you are someone who believes the United States healthcare system is failed and needs to do better, apply. We are what better looks like.

Company Description

"Quality of Life" is a lifestyle. We believe in providing a comprehensive care plan; our mission is focused on the community. Our staff regularly does events in the community. This is aimed at improving trust, improving communication, and finding out the needs of those we serve. We have primary care, psychiatry, and wound care, and we have two PASs in which we serve. We are a multi-specialty company, faith-based, and we believe Jesus is the hope we try to provide with our care. Many say it, but our fruits show it. If this is offensive to you, we do not aplogize but you should know who we are before you apply. We have a paster on staff and our own virtual prayer room. The medication we try to prescribe is hope. IF you are someone who believes the United States healthcare system is failed and needs to do better, apply. We are what better looks like.