Medical Office Coordinator

Medical Office Coordinator

The oncologists and hematologists at Texas Transplant Physician Group provide blood and bone marrow transplant care through The Sarah Cannon Blood Cancer Center at St. Davids South Austin Medical Center. Texas Transplant Physician Group allows individuals with blood cancers who live in Austin and surrounding areas of Texas to stay close to home for treatment. Full time (Monday - Friday, days), no nights, no on-call, no weekends, no holidays.

Seeking a Medical Office Coordinator for our practice who provides administrative expertise to ensure all patients receive high quality, efficient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply now.

What you will do in this role:

• Directly responsible for the efficiency and quality of patient experience relating to patient access via online scheduling, inbound phone calls, and in-person encounters; and ease and accuracy of registration processes, including collection of co-pays and deductibles.
• Assists in hiring and selecting clerical and clinical (non-provider) practice staff in partnership with the PM II, III, PA I, or PA II.
• Responsible for the appropriate onboarding and timely, comprehensive orientation of non-provider practice staff members in accordance with organizational standards and with shared accountability for first-year non-provider turnover metrics and performance.
• Regularly communicate with non-provider staff individually and in staff meetings, emphasizing creating an environment that supports diversity and inclusion while encouraging and welcoming the voice of all team members.
• Oversees the process of preparing patients for examination and treatment.
• Establishes and maintains appropriate processes for managing inbound and outbound patient referrals.
• Manages staff scheduling to daily levels appropriate to volume demands and in accordance with the organization's care standards and associated operating metrics
• Assists and provides additional frontline staffing support and coverage to maintain practice operations (answering phones, scheduling, rooming patients, etc.).
• Maintains the practice's supply inventory, physical facilities, and core non-provider staffing in ready, functional operating conditions at all times.
• Assists in maintaining patient files, records, and other information.
• Compiles and condenses technical and statistical data for reports and records pertaining to operational priorities such as scheduling and volume, cancelation and no-show opportunities, etc.
• Ensures any patient complaints are handled appropriately and timely (initial response same or next day; findings shared with appropriate members of practice, market/division, and/or other executive leadership).
• Perform other duties as required.

What qualifications you will need:

• High school diploma or GED preferred.
• Medical Office Specialist or related practice operations certificate preferred.
• Two or more years of medical office experience is required
• RMA, CMA or LPN certificate is beneficial
• CPR Certification is preferred

Supporting HCA Healthcares 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times.  In recent years, HCA Healthcare spent an estimated 3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patients family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual." - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Medical Office Coordinator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.