Product Manager

Onsite - Overland Park, KS or Cary, NC

This role serves as a strategic Senior Product Manager accountable for the ServiceNow portfolio product management functions within D&IT Business Systems. The Senior Product Manager owns and continuously improves product management discipline across the ServiceNow portfolio and is Accountable (A of RACI) for portfolio process, intake discipline, prioritization framework, release management governance, roadmap clarity, stakeholder management, value visibility, and executive decision readiness.

The ideal candidate is a strong product management practitioner who can operate across multiple ServiceNow domains, bring clarity to ambiguous needs, and translate strategy into executable work. The candidate will lead the adoption of D&IT's Digital Product Operating Model (DPOM) ways of working, ensuring that application investments are intentionally selected, objectively prioritized, architecturally sound, and continuously measured to deliver enduring business value, not one-off project outputs.

Product Management Discipline/Portfolio Accountability

• Own the ServiceNow portfolio product management discipline, including intake, prioritization, roadmap governance, release management guardrails, stakeholder rhythm, and executive visibility.
• Define standards for roadmap management, backlog health, prioritization, intake readiness, user story quality, value measurement, release readiness, and stakeholder decision-making.
• Introduce practical product management tools, templates, and routines aligned to D&IT Product Management ways of working.
• Partner with D&IT Product Management leadership for mentorship, coaching, and practice alignment.
• Delegate and guide tactical product execution to Product Owner while remaining Accountable for the portfolio-level process and decision framework.

Roadmap Development, Release Governance, and Portfolio Alignment

• Own and maintain the integrated ServiceNow portfolio roadmap across capability areas, ensuring business strategy, platform health, enterprise priorities, and delivery capacity are visible in one decision view.
• Translate platform strategy, maturity goals, and roadmap priorities into structured product work.
• Accountable for roadmap alignment to the ServiceNow platform strategy, governance model, Digital Product Operating Model principles, and measurable business outcomes.
• Partner with the Director of D&IT Business Systems and Product Leads to identify roadmap dependencies, sequencing risks, and priority conflicts.
• Maintain visibility into roadmap status, assumptions, blockers, and decision points.
• Define the portfolio release management approach, including release readiness criteria, sequencing logic, decision gates, stakeholder communications, adoption checkpoints, and post-release value review.

Prioritization Model and Backlog Governance

• Own the portfolio prioritization model and backlog governance standards while the Product Owner remains Responsible for day-to-day backlog grooming and readiness.
• Partner with Product Leads to ensure backlog items are clear, actionable, and aligned to business value, risk, platform health, and strategic priorities.
• Set Definition of Ready expectations for refinement, including business need, value statement, acceptance criteria, dependencies, risk, UX impact, release consideration, and measurable outcome.
• Accountable for value-based prioritization decisions and trade-off facilitation across business value, risk reduction, platform sustainability, user experience, compliance, and delivery capacity.
• Identify duplicate, stale, unclear, or low-value backlog items and recommend disposition for review with the appropriate Product Owner.

Required:

• 12 years of product management, product ownership, business analysis, or enterprise platform experience.
• Experience managing or supporting complex technology product portfolios.
• Strong understanding of product management practices, including roadmap development, backlog management, prioritization, user story writing, and stakeholder alignment.
• Demonstrated ability to translate ambiguous business needs into structured, actionable requirements.
• Experience working in Agile, hybrid Agile, or scaled delivery environments.
• Strong facilitation skills with the ability to align business, technical, and delivery stakeholders.
• Ability to operate in a matrixed environment without direct authority.
• Strong written communication skills, including executive-ready summaries, decision documentation, and product materials.
• Demonstrated ability to manage competing priorities across multiple workstreams.
• Experience serving as Accountable product manager for portfolio process, prioritization, release governance, roadmap trade-offs, stakeholder alignment, and executive decision readiness.

Preferred:

• Experience with ServiceNow or another enterprise workflow platform.
• Experience supporting ITSM, ITAM, SPM, SecOps, IRM, ITOM, Employee Experience, or enterprise service management capabilities.
• Familiarity with Product Operating Model practices.
• Experience helping establish product management discipline in a maturing platform or transformation environment.
• Experience with value-based prioritization, KPI development, and product performance reporting.
• ServiceNow CSA, Product Owner, Agile, Scrum, or product management certification preferred but not required.
• Experience applying portfolio rationalization, technical debt, release governance, and measurable outcome practices in an enterprise platform environment.